The Implementation Manager leads implementation projects, ensures service quality, and provides training while supporting operational management and customer service improvement.
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Implementation Manager’s primary responsibility is to provide leadership and management support to all assigned implementations (new and existing business). Additionally, this position provides interim support of existing and/or underperforming accounts when needed and assists with the training of on-site Operation Management.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Responsible for ensuring assigned implementation projects are completed in a timely and cost effective manner.
- Responsible for the service quality of our customer’s implementation.
- Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects.
- Availability to travel weekly with flexibility for some weekends to be included in order to meet the company’s needs in all divisions (approximately 80-95% of required travel).
- Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards.
- Ability to assist operations that are experiencing customer service failures.
- Provides support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc.
- Understands the scope of a project and proactively aligns or adjusts priorities with broader goals.
- Project manages small to medium implementations along with assisting on larger scale implementations.
- Excels with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations.
Knowledge/Skills/Abilities Requirements:
- Logistics/Courier route management experience along with a background in contracting drivers, route scheduling and customer service skills are critical to this position.
- Analytical with an understanding of data.
- Internal/external relationship building, customer service focus, financial and business acumen.
- Able to maintain a high level of professionalism, composure and calmness throughout all levels of implementation and assigned projects.
- Basic MS Office Programs (Outlook, Excel, and Word) experience required.
- Must maintain a valid driver’s license and clean, functional vehicle.
Education/Experience/Certificates/Licenses Requirements:
- College Degree preferred or equivalent experience.
- High school diploma required.
- Previous Operations Manager experience in the transportation industry preferred.
- Six Sigma Certification preferred.
- 2+ years implementation project management experience or within a related industry.
Shift Days: Monday through Friday with occasional weekends during special projects
Shift Hours: 8am to 5pm (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: $70,000 to $75,000
Travel to Customer Locations required - 75%
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Excel
Ms Office (Outlook
Word)
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