The Implementation Manager will oversee software installations, manage client relationships, and coordinate project activities, ensuring timely implementation and customer satisfaction.
RapidAI is transforming clinical decision-making with the world’s most advanced AI-driven imaging and care coordination solutions. RapidAI empowers care teams with the deepest clinical insights to accelerate diagnosis, streamline workflows, and improve patient outcomes. Running on the secure and scalable Rapid Edge Cloud, RapidAI solutions drive efficiency, enhance collaboration, and enable faster, more confident treatment decisions. Trusted by hospitals worldwide, RapidAI is setting new standards for coordinated, life-saving care by helping hospitals do and see more with ease.
We are seeking a Project Implementation Manager with a project management background to take on a key role within our company. As a member of our Services team, you will work on planning, managing, and coordinating all aspects of software installs/updates for new and existing customers; providing outstanding implementation support; and managing client relationships, as well as other projects as needed in our company.
What you will do:
- Schedule/conduct project kickoff & update calls with sites (both commercial & research)
- Track, document, and organize site information for commercial and research implementations
- Act as primary liaison between client and RAPID to ensure projects stay on track
- Perform base level troubleshooting & support, including:
- Ensuring all test scans process appropriately
- Working with site to configure some base protocols on scanners
- Coach/prepare sites for successful go-lives
- Coordinate training and follow-ups for clients
- Manage client relationship & provide amazing customer responsiveness/experience
- Conduct regular reviews with customer to evaluate utilization/performance
- Work with accounts to identify opportunities of upsell/growth/expansion
- Communicate new product information/educational opportunities
What you bring:
- Imaging, neurovascular, clinical, or healthcare admin/soft-IT background
- Project management/ implementation experience (certification is a plus)
- Extensive experience working with or for hospitals/healthcare IT
- Fluent in all Google, Microsoft, Apple products and functionality
- Bachelor’s Degree
- Project management certification is a plus
- At least 2 years of experience managing complex projects in healthcare/health-tech field
Non-Technical Skills and Requirements:
- Very effective communication skills (both speaking & writing)
- High standard of organization
- Ability to quickly learn/absorb new information
- Ability and willingness to work some odd hours
- Solid customer service skills (internal and external)
- Ability to communicate technical details to non-technical users
- Ability to manage multiple projects simultaneously
- Critical thinking skills
- Independent and self-motivated
- Open to new ideas
What we offer you:
- RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.
- Medical Benefits – We offer a range of policies through TriNet
- Life Insurance/AD&D is 1X times your annual salary
- We pay 100% for Short and Long Term Disability.
- Healthcare and Dependent care flexible spending accounts are available
- A 401k plan is offered through Empower
- RapidAI provides $100 a month for internet/cell/phone services.
- We have 10 company paid holidays!
- RapidAI has a flexible vacation policy. We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.
- Equity - Stock Options
- Incentive Compensation
- And most importantly - You are joining an awesome team!
Time Off:
Other Cool Benefits:
Compensation - The salary range target for the role described in this job description is $100,000 to $120,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.
RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please review our CPRA policies here.
For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.
Top Skills
Apple Products
Google Products
Healthcare It
Microsoft Products
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