Lead and coach a pod of implementation specialists to execute SaaS customer implementations. Manage project timelines, resource planning, stakeholder communication, and team development. Act as a hands-on player-coach, improve processes for scaling implementations, and coordinate with product and cross-functional teams. Track and report project metrics and ensure high-quality delivery.
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Bluesight seeks a passionate project manager with experience leading SaaS-based software implementation teams. The implementation team lead will be a player-coach directly taking on project tasks while owning strategic department initiatives and coaching the team to drive results. This person is an expert at forming and maintaining strong relationships with their staff as well as key stakeholders and end users on the project side.
The ideal candidate is a strong people leader, passionate about fostering teams and has an eye for the big picture. This person can operate in an environment that is often ambiguous and requires creativity to resolve issues.
Representative Duties and Responsibilities
- Manage a pod of Implementation specialists by conducting team meetings, weekly 1:1’s for performance/professional development coaching, and acting as a point of escalation.
- Oversee the execution of the pod’s projects including enterprise-level, strategic partnership projects, and report on metrics related to these projects.
- Be hands-on with the implementation team, as a player-coach when you are not working with the team to get them running optimally, you’ll take on projects or tasks to help contribute to the team’s success metrics.
- Responsible for pod planning which may include out-of-office coverage, approving requests, distributing workload, and maintaining a strong sense of team by facilitating team building exercises.
- Establish standards of high-quality work and lead by example.
- Work with the Director of Implementation to develop and launch new strategies for scaling the implementation specifically around timeline, configuration and training.
- Work with the Manager of Implementation to develop the team through hiring, coaching, and continuous improvement.
- Work closely with the product team and other internal teams on company-wide initiatives representing the Implementation team.
Requirements & Qualifications
- Bachelor’s Degree, or equivalent professional work experience
- 7+ years of professional work experience; (PMP, client-facing and/or experience in the healthcare industry a plus)
- 5+ years of project management for new customer implementations for a SaaS based software product, preferably within healthcare or health tech
- 2+ years of experience managing direct reports or project teams of 3 - 5 people
- Experience running mid-to-long-term projects (3 months plus) supporting customers of all sizes
- High attention to detail and extremely organized
- Excellent verbal and written communication skills and interpersonal skills
- Ability to adapt to change, think critically, and work independently/remotely
- A positive team-player attitude who is committed to getting things done
- Must be flexible with scheduling to work with customers in different time zones
- Ability to travel up to 15% (Equivalent to 4 times a year)
This position is a remote position and open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Lead end-to-end implementation of Brand Protection services, coordinate cross-functional teams, manage project plans, risks, issues and change control, liaise with customers and senior stakeholders, and ensure on-time delivery to specification.
Fintech • Payments • Software
Lead end-to-end implementations for mid-market and enterprise B2B clients, owning integrations, data mapping, sandbox testing, payment workflows, training, and post-go-live handoff while coordinating Sales, Client Success, and Solutions teams to deliver production payment solutions quickly.
Top Skills:
APIsHubspotIntacctJSONNetSuitePayment GatewaysQuickbooksSalesforceSftpSQLTokenizationWebhooks
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
Lead enterprise SaaS implementations for Global 1000 supply‑chain customers. Serve as trusted advisor and project manager, develop roadmaps, coordinate internal and external stakeholders, run trainings and executive reviews, ensure adoption, and drive continuous improvement across implementation programs.
Top Skills:
FourkitesSaaS
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
