Implementation Manager- Associate

Job Description
Deliver world-class client onboarding and integrated technology solutions for JPMorgan Payments across global markets.
Job Summary
As a Client Technical Onboarder within the JPMorgan Payments team, you will be responsible for managing the end-to-end client onboarding experience and overseeing the implementation of integrated technology and product solutions. You will collaborate directly with clients to deliver seamless onboarding, ensuring excellence throughout the process. Your role requires strong project governance and expertise to consult and lead clients in adopting JPMorgan Payments technology across Treasury, Cash Management, Trade, and Merchant Acquiring businesses.
Job Responsibilities

• Represent JPMorgan as the client-facing technical contact during complex Payments product implementations
• Provide consultative advice to clients and internal partners on technical aspects of Payments solutions
• Guide clients in improving treasury, finance, and business operations through JPMorgan Payments technology adoption
• Lead implementation projects, including workshops, requirements gathering, technical specifications, project planning, and governance
• Execute product testing and manage legal documentation to ensure successful onboarding
• Ensure compliance with audit, controls, and risk management policies throughout the onboarding process
• Drive process optimization, efficiency improvements, and client experience enhancements within the team

Required qualifications, skills and capabilities

• Proven experience in client onboarding and project management within financial services or technology
• Strong technical expertise in Payments solutions and related products
• Excellent communication and stakeholder management skills, including senior-level engagement
• Ability to balance multiple concurrent projects and prioritize deadlines while adhering to legal, risk, compliance, and control frameworks

Preferred qualifications, skills and capabilities

• Experience with Treasury, Cash Management, Trade, or Merchant Acquiring businesses
• Familiarity with global operating models and process optimization initiatives
• Background in conducting client workshops and translating requirements into technical specifications
• Knowledge of audit, controls, and risk management practices in financial services

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.