Role
We are seeking an Implementation Lead with in-depth knowledge and expertise in revenue cycle management. As an Implementation Lead, you will be critical in successfully implementing SmarterDx. You will collaborate with cross-functional teams and guide the implementation process from start to finish, ensuring that the solutions are effectively integrated and meet client requirements. This position requires exceptional problem solving skills, project management skills, strong leadership and communication abilities, and an understanding of revenue cycle processes.
SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.
**This role is fully remote within the US**
What You’ll Do
- Lead the implementation of SmarterDx solutions for clients, doing everything we can to ensure timely and successful completion.
- Create and oversee implementation plans, setting timelines and allocating resources.
- Work closely with clients to understand their Clinical Documentation Improvement and Coding workflows and tailor our implementation accordingly.
- Train clients on using SmarterDx.
- Be the main contact for clients during implementation.
- Work with our Sales, Product, Data Science, Engineering, and Clinical Operations teams to align on client requirements and strategies.
- Foster good communication between all parties involved, both within our team and with clients.
- Regularly review and refine our implementation process.
What You Bring
- 5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep).
- In-depth knowledge of revenue cycle processes, including billing, CDI, coding and claims management.
- A background in healthcare consulting and/or experience overseeing software deployments in a healthcare context.
- Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle.
- Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines.
- Problem solver who thinks creatively to identify solutions to problems.
- Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy.
- Excellent communication and interpersonal skills.
- High level of professionalism, integrity, and commitment to client satisfaction.
- Analytical skills.
Nice To Haves
- Data or SQL experience is a plus
- PMP or Six Sigma
- Epic certifications
- Experience with our tech stack
Our Tech Stack
- JIRA, Salesforce, Hex/Snowflake, Figma, Zapier
Compensation
$140-180k base + equity incentives
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
- One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
- Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.
- Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
- Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
- Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
