Implementation Engineer - Campus Sales

Why Work For Us

Grubhub, part of Wonder, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

• Explain scientific and technological products to potential customers. In tandem with a Sales Executive, they must interest the customer in buying Grubhub’s products, such as by giving a presentation to explain the technical aspects of a product and how it will solve a specific customer problem.
• Provide technical support or other services to customers. They may offer services as part of the product purchase or as a separate benefit. For example, they may offer technical support on the use, operation, or maintenance of equipment.

• Prepare and deliver presentations explaining technical products to existing and prospective customers
• Talk with customers, the sales team, and engineers to determine product needs and system requirements
• Provide customers with product sales support
• Work with sales teams to secure and renew orders
• Arrange for installation of products and delivery of services
• Plan and modify products or services to meet customer needs
• Provide support to help customers troubleshoot complex problems
• Recommend improved products or services to customers, showing how changes will lower costs or increase production
• Maintain document repository (PCI, network configuration, product set up, etc.)

• 5+ years experience working collaboratively across multiple disciplines (product, operations, partnership management)
• Analytical and quantitative skills; in depth knowledge of network structures and software integration processes. Ability to use hard data and metrics to evaluate opportunities
• Skill at developing complex strategies and communicating them across organizations in an accessible way
• Strong ability to collaborate with internal stakeholders and across functions including marketing, sales, operations, product and finance
• Collaborative leadership. Ability to be deeply curious, a great listener, with a passion for seeing things from different perspectives and navigating internal complexities
• Track record of of leading successful projects from ideation to completion
• Comfortable and passionate about dealing with ambiguity and blazing new trails
• Spreadsheet fluency, with the ability to build, understand and debate models
• Strong ability to present complex concepts to external stakeholders in a simple manner with confidence

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].