Implementation Consultant

Who We Are: Transact and CBORD have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for our Implementation Consultant role. Please see the details of the position below.

Title: Implementation Consultant

Location: Remote within the US

Key Responsibilities: This role is a part of our Global Services team, which is responsible for implementing campus card solutions for commerce and security around the world. This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.

As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.

• Independently managing in addition to working with a team to provide services on technical project engagements
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
• Delivering on-site or remote installation and go-live support for clients
• Deliver expert training and consultative services to provide optimal system functionality
• Assist the Project Management team with the coordination of hardware shipment
• Configuration of interfaces with 3rd party HR and Payroll systems
• Configuration of Point-of-Sale devices, menus and related features
• Working with credit card gateways to configure POS devices for credit card processing
• Comply with PCI compliance standards during installation of credit card integrations
• Work with 3rd party vendors to complete project deliverables
• Understand hardware components to provide support and escalation to hardware vendors
• Work with supervisors and management to properly escalate issues through Sales and Development teams
• Troubleshooting of both hardware and software related issues
• Can travel up to 25% domestically
• Can lift up to 50 pounds and use hand tools
• Can bend, kneel or twist to complete hardware installation

Physical Requirements:

• Can travel up to 25% domestically
• Can lift up to 50 pounds and use hand tools
• Can bend, kneel or twist to complete hardware installation

Experience:

• Has a degree or certificate in a technical or IT concentration
• Can learn and master new and existing Transact service offerings
• Has a knowledge of MS Office and other MS products
• Has strong interpersonal skills with excellent oral and written communication skills
• Is extremely detail-oriented and driven
• Is client-focused
• A background with retail Point-of-Sale or Cashless systems is a plus
• Experience working in large healthcare or business clients is a plus
• SQL database and SSO authentication experience is a plus
• Experience working in a client technical support role is a plus
• Familiarity with PCI Compliance standards is beneficial
• Experience with inventory tracking and management is a plus

  Planning for the Future:

• Employer paid Life Insurance / AD&D / Short-Term
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
• Access to FSA Plans & Commuter Benefit Plans
• 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay
• Both your contribution and the company contribution are immediately 100% vested.
• Access to the Roper Employee Stock Purchase Plan
• Paid Parental Leave Program.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI

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