Implementation Associate - NYC

Yondr creates phone-free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. 

Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell phone-free programs. Our education programs facilitate the successful implementation of phone-free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone-free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

The Yondr Implementation Associate is important in supporting the Partner Success Managers responsible for ensuring customer success during the post-sales customer journey. To succeed in this role, you must be highly organized, relationship-oriented, and laser-focused on delivering exceptional customer experiences. You will be accountable for successfully implementing the Yondr program and offering continued top-notch guidance and programming that will guarantee customer success.

Duties & Responsibilities:

• Virtually support new school accounts to facilitate the implementation process, including onboarding, product/program setup, training, and customization to meet their specific requirements.

• Partner with schools on Yondr policy/protocol creation.

• Effectively communicate with school administrators, teaching staff, and parent communities through engaging presentations and written and virtual communication sources.

• Serve as a point of contact to school partners in support of assigned Education Program Specialist

• Participate in the delivery of on-site services as necessary.

• Contribute to the design and delivery of Yondr school programming, projects, or resources as additional needs arise.

Desirable Skills/Experience:

• Background and/or experience in education (specifically grades 6-12).

• Familiarity with current educational practices around implementing school programming.

• Exceptional interpersonal skills and communication skills.

• Adaptability in dynamic environments: thrives in fast-paced settings, exhibiting flexibility and demonstrates resilience to navigate through rapid growth.

• Proficiency in technology: skilled in digital tools and technology platforms that support a remote work environment.

• Solution-driven mindset: the ability to embrace change and tackle obstacles with a proactive and solution-oriented approach.

Requirements:

• Bachelor’s Degree

• 2+ years of experience in customer service, education, and/or a related field.

• Travel expectation is based on partner demand and manager approval: 0-15% non-peak / 20- 30% peak seasons

• Must be located in NYC (any of the 5 boroughs)

Compensation and Hours:

• $40/hour

• The number of hours per week for this role may vary depending on the demands of the

  implementation busy season.

Role Type:

• Hourly, non-exempt, part-time

• Seasonal (duration: 2-3 months)

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.