IBM AIX Support Engineer

5. Scope of Responsibilities

The Supplier Personnel will work fully remote and coordinate with the Customer for tasks requiring physical access (e.g., cabling, frame interventions).

5.1. ADC & Power Systems Engineering

• Administer IBM AIX 7.2 across designated LPARs; perform patching, tuning, kernel updates, and

maintenance.

• Configure and manage PowerVM/LPARs, dual VIOS, and HMC; troubleshoot NPIV/vFC pathing

to Pure Storage arrays.

• Plan and execute OS and firmware updates, alternate disk/NIM-assisted migrations with

documented rollback plans.

3 855-324-9909 I BLACKBOX.COM

5.2. Incident, Problem & Performance Management

• Provide Tier-3 escalation support for outages and performance incidents; lead RCA and

preventative remediation.

• Perform capacity and performance monitoring with actionable optimization recommendations.

5.3. Storage, Backup & Disaster Recovery Readiness

• Collaborate on SAN integrations, validate multipath health, and maintain NIM server operations.

• Operate IBM Spectrum Protect for backup/recovery; document and validate restore procedures.

• Support Live Partition Mobility prerequisites and post-move validation for datacenter relocation

tasks, as requested.

5.4. Automation, Documentation & Knowledge Transfer

• Create and maintain scripts (e.g., shell/Ansible) to standardize patching and compliance_tasks

where feasible.

• Maintain runbooks, SOPs, environment maps (LPARNIOS/HMC/NIM), and change

documentation.

• Provide knowledge transfer to customer staff through documented steps and working sessions.