Human Resources Business Partner

The HR Business Partner (HRBP) for Enterprise Technology & Security (ETS) is a strategic advisor to technology and security leaders, driving a focused, high-impact people agenda that enables business performance, operational excellence, and innovation.  This role partners closely with leaders across engineering, infrastructure, cyber security, data, and risk to shape and execute talent strategies that strengthen leadership capability, enhance team effectiveness, and ensure a competitive and engaging employee experience in the U.S. market.  As part of a broader global ETS HR model, this role ensures strong alignment with global priorities while delivering tailored, on-the-ground support to U.S. teams.
Key Responsibilities
Strategic Business Partnership
• Partner with ETS leadership teams to align people strategies with business priorities, including transformation, resiliency, and innovation agendas
• Serve as a trusted advisor to senior leaders on organizational design, leadership effectiveness, and team performance
• Translate business strategy into actionable workforce and talent plans
Talent & Workforce Strategy
• Lead workforce planning, including hiring strategies, location decisions, and skill-based talent planning across critical areas (e.g., cyber, cloud, data, AI)
• Drive strategies to attract, develop, and retain critical technology and security talent (e.g., cyber, cloud, AI, data)
• Enable internal mobility and career pathways to strengthen the talent pipeline
Organizational Design & Effectiveness
• Lead organizational design initiatives to optimize structure, spans/layers, and operating models
• Support leaders through change, including large-scale transformations and new capability build-outs (e.g., COEs, GCC expansion)
• Diagnose organizational health and implement targeted interventions to improve engagement and performance
Leadership Development & Engagement
• Coach and develop leaders to strengthen leadership capability, inclusion, and team effectiveness
• Drive engagement strategies aligned to the ETS employee value proposition and global people plan
• Partner on succession planning and development of “ready now” and emerging leaders
Performance & Rewards
• Lead performance management processes, including calibration and differentiation of top talent
• Partner with Compensation to ensure competitive and equitable pay practices aligned to market dynamics for tech and security talent
• Guide leaders through complex performance and employee relations matters

Data-Driven Insights
• Leverage specific people data to inform decisions on hiring, retention, engagement, and performance
• Provide actionable insights to leaders on workforce trends and risks
• Track and measure impact of HR strategies across ETS teams
Qualifications
• 6+ years of progressive HR experience, including HR business partnering in complex, matrixed organizations
• Experience supporting technology, security, or digital organizations preferred
• Strong business acumen with the ability to connect talent strategies to business outcomes
• Demonstrated experience in organizational design, workforce planning, and change management
• Experience operating in a global model, including partnership with offshore/GCC teams
• Exceptional stakeholder management and influencing skills, with ability to coach senior leaders
• Data-driven mindset with comfort leveraging metrics and insights
Leadership Competencies
• Strategic Agility: Anticipates future talent needs and aligns people strategies to evolving business priorities
• Influence & Partnership: Builds trust and credibility with senior leaders; challenges constructively
• Enterprise Mindset: Balances local priorities with enterprise and global considerations
• Execution Excellence: Translates strategy into disciplined, measurable outcomes
• Talent Champion: Passionate about developing diverse, high-performing teams
What Success Looks Like
• Strong, trusted advisor relationships with ETS leaders
• Measurable improvements in engagement, retention, and leadership effectiveness
• Successful execution of workforce and org design strategies aligned to ETS transformation
• Seamless integration and scaling of global talent (including GCC)
• A differentiated employee experience that strengthens ETS as a destination for top tech and security talent

 Hours & Work Schedule

• 40 hours per week:

• Work Schedule: M-F

  
  

Pay Transparency 

The salary range for this position is $140,000 - $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

#LI-Citizens2

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.