HRSC Coordinator Tier 2

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The HR Service Center Coordinator (Tier 2) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 2 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs.  

The anticipated pay range for this role is as follows: : $65,000 - $70,000 annual.  The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent and professional customer service via phone and email channels.

• Act as Subject Matter Expert for Tier 2 Support.

• Research and resolve all questions within a timely manner as defined by SLAs.

• Determine root cause of issues and suggest process improvements.

• Contribute to reporting and analytics of the HRSC.

• Serve as a SME/resource for Tier 1 & 2 teammates.

• Understand and successfully navigate HRIS systems including Workday and Salesforce.

• Understand and clearly articulate and problem-solve HR policies, processes, and procedures.

• Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction.

• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed.

Qualifications

REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s degree preferred

• 2-3 years of experience working in HR Service Center or Customer Service

• 2-3 years of Human Resources experience

• 2-3 years of Workday experience

• 2-3 years of case management experience

• Proficient in Microsoft Suite

PREFERRED EDUCATION & EXPERIENCE

• HR Certification (PHR, SHRM, etc.)

KNOWLEDGE SKILLS & ABILITIES:

• Highly detail-oriented and organized

• Strong verbal and written communication skills

• Excellent problem-solving skills

• Excellent customer service skills

• Strong organization skills

• Ability to work autonomously, as part of a team as well as participate in team projects

• Ability to multitask and work in a fast-paced, deadline-oriented environment

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.