Sr. HR Operations Specialist

| Greater Boston Area

We're on a mission to transform global workplace communication, and we need your help. How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works. Headquartered in Boston, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.

The Senior HR Operations Specialist is a key member of the HR department. He/she will provide guidance and assistance to our workforce on a variety of areas including onboarding/offboarding, benefits, reporting, and key HR projects. This role has high exposure internally, so an upbeat, positive attitude combined with a passion for delivering outstanding customer support is essential. This role will be provided with opportunities to participate in special projects offering an opportunity for professional growth and development. This role reports to the Senior Manager, Global HR Operations.

 

What you'll do:

  • Responsible for all HR Operation areas – payroll prep, benefits and transactional activities to include administration, reporting, auditing and benefits marketing
  • Main point of contact providing responses to inquiries, questions and complaints and providing information, guidance and direction on HR programs, processes and practices to employees and leaders
  • Process and track daily transactions in employee benefit accounts including enrollments, coverage modifications and terminations for benefits which include health, dental, vision, life, FMLA, STD, LTD, 401(k), COBRA, etc.
  • Track employee benefit payments during leave including but not limited to FMLA, Military leave, and workman’s compensation. Set up deductions following leave in the event of nonpayment.
  • Manage global immigration and mobility policies, project management of open cases and renewal timelines for visa renewals
  • Administers HR reporting metrics; tracks status changes and maintains HR systems integrity; coordinate terminations and exit interview process
  • Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company within HRIS, benefits and HR compliance
  • Performs routine quality control audits. Performs data integrity audits of information entered into HR Systems (HRIS, Benefits, etc.). Seeks opportunities to pro-actively ensure high quality data integrity
  • Assist with maintaining, developing and communicating company policies and procedures in compliance with Federal/State laws and company best practices
  • Assists in the review, testing and implementation of HRIS system upgrades
  • Participates and supports all HR sponsored activities including but not limited to: merit review process, performance management, rewards and recognition, as well as other company sponsored activities when needed
  • Documents processes and results. Assists in the development of user procedures, guides and documentation.

 What you have:

  • 3-6 years’ experience in Human Resources
  • Bachelor’s degree
  • Thorough knowledge of general HR practices including Federal and State employment law
  • Ability to maintain a high level of confidentiality; high degree of accuracy, and sense of urgency
  • Must have the ability to prioritize and work both independently and as part of a team
  • Excellent interactive skills including verbal, listening and written communication and presentation skills.
  • Ability to think strategically with excellent analytical and problem-solving skills
  • Experience with HRIS systems, working knowledge of UltiPro HRIS a plus
  • Highly proficient in Microsoft Suite, including Microsoft Word, Excel, and PowerPoint
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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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