Sourcer, Strategic Candidate Engagement

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About Us:

Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 80 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 10 million requests annually for emergency assistance. 75% of new passenger vehicles sold in the US use Agero solutions and 11 of the top 15 insurance companies leverage out services. Agero’s award winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers needs while strengthening customer loyalty. Agero is a member company of Cross Country Group, is headquartered in Medford, Ma. With operations throughout north America. Agero has revenues approaching 1b and 3,500 employees.

Our Team:

At Agero, The Talent Acquisition team embraces being Talent Business Partners and all the opportunity and accountability that comes with it.

Our mandate is to identify, attract, assess, integrate & onboard the talent required to drive the Agero business. Our business partners expect this to be done quickly, efficiently and want to be an active participant in the entire process.

Key Outcomes for the first 90 Days:

  1. Build and Invest in key relationships across TA and key partner groups
  2. Storytelling: through team, partner and your own perspective, build your "pitch" - verbal and messaging to candidates,
  3. Understand Agero's business and how each of your assigned functions fits in this business along with key initiatives associated with current and future hires

Day to Day:

This strategic sourcing role, reporting to the Head of Talent Acquisitionwill play a critical role in Agero’s strategic candidate development efforts. In addition to direct candidate engagement through various recruiting tools, this role will have the unique responsibility of directly partnering with stakeholders to help enable them to more effectively attract and engage talent within their networks. In addition, the sourcer will seek out and participate in talent events, ensure Agero job descriptions are crisply written and relevant, drive social sharing and engagement as well as play a thought leadership role in identifying and quickly engaging new candidate channels.

This individual is resourceful, flexible, a practitioner of mission driven hiring and unburdened by “this is the way we always did things” type of recruiting. This individual is old school in their thinking – understanding that recruiting is a people and phone call business, not an email business and see’s talent engagement as an always evolving beast and relishes the opportunity to explore and engage through new and emerging channels. Most of all, this person is a GREAT STORYTELLER who brings this passion to candidates and managers alike:

There will be no typical day in this role however time spent will general be:

  • 50% of their time with passive candidate engagement through tools, events and pure hustle
  • 15% of their time making sure postings as clear, crisp and attractive as well as shared through various social networks of the team, individuals and hiring managers/members of the business.
  • 35% of their time on prospecting: calling old candidates, engaging recent hires for idea’s, exploring new tools and generally chasing down every opportunity to engage with talent in the Boston area
  • 15% of their time working with their assigned groups on updating linked profiles, helping managers engage their own networks and generally working to generate referrals.

This is YOU!

  • 1-2 Years of Recruiting experience (agency or corporate)
  • You have directly engaged with technical and non-technical candidates, know the basic terminology and can carry a credible conversation with junior and senior level prospects.
  • Organized, proactive, high energy and an excellent storyteller
  • Excellent writing skills
  • Coachable, mission driven and relentless

Most of all, this person is most comfortable out and in front of people – bringing the talent process to our stakeholders. This is NOT a “send 100 emails” and leave the office at 4:55 role. The person who excels in this job is looking for an entry point to a different type of recruiting role and company.

What is mission driven hiring?

https://www.linkedin.com/pulse/recruiters-mission-driven-hiring-david-muller?trk=mp-author-card

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
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    • RubyLanguages
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    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
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    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Corporate HQ is located in Medford, MA, on the banks of the Malden River, with picturesque views of public parks, walking trails and the beautiful Tufts University boathouse. We're walking-distance to public transport, with close access to I-93, restaurants, Assembly Row shopping center & downtown.

An Insider's view of Agero

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.

Thea

Director, Service Network - East

How has your career grown since starting at the company?

My journey with Agero began in 2001; it’s been a rewarding 20-year ride! I’ve held 13+ job titles, have worn numerous hats, and led many key initiatives. With every change came opportunity for growth and a chance to push myself out of my comfort zone. This is EXACTLY what’s motivated me all these years. Agero has supported me every step of the way.

Amy

Head of Specialty Network

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy & Digital Officer

How does the company support your career growth?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Sr. Director, Platform Success

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.
Team workouts
Mental health benefits
Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.
Financial & Retirement
401(K)
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave
Generous parental leave
Three weeks paternity leave 8-26 weeks maternity leave (MA)
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation + Time Off
Generous PTO
Flexible Time Off policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
$150/year towards fitness reimbursement
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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