Manager, TA Operations
Manager, Recruiting Operations
About Agero:
No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.
Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.
Role Summary: The Manager of Recruiting Operations (ROM) will play a lead role in driving key projects and initiatives across the enterprise talent acquisition team while developing as a subject matter expert on all underlying systems, processes and data sources. The ROM will manage a team of two to include an a contact center operations recruiter and a Stakeholder Experience Coordinator.
Key Outcomes:
- Build and Invest in relationships across the enterprise HR organization
- Develop as SME for TA systems, partner systems and resources as well as processes
- Assume lead role in ongoing 2020/2021 key initiatives
Day to Day:
Reporting to the Head of Talent Acquisition, the ROM’s primary area’s of responsibility will include enterprise project management and operations management within the TA Team. The ROM will partner with the TA team to ensure crisp execution of process, TA Programs and efficient use of systems. Lastly, the ROM will own TA data quality and the development of performance Dashboards.
- Operations and Project Management: partner with the head of TA and internal HR business partners in building process maps and assessing the current workflow and supporting systems with an eye on efficiency and recruiter/stakeholder experience;
- Process Documentation: in partnership with site recruiting leads, build a comprehensive process map for each location from application to day 1 and use this information to inform decision making around systems and resourcing decisions.
- TA Programs: in partnering with the stakeholder experience coordinator, manage key campus programs, Agero’s participation in various events (to include TechJam!) as well as partnership with marketing on Agero’s various talent branding efforts.
- Stakeholder Experience: in partnership with head of TA and stakeholder experience coordinator, provide oversite and direction for tactics and strategies supporting Agero TA’s mission of providing each and every partner a world class experience: read more Interviewing at Agero
- Systems and Data: Become the TA SME for the (2) applicant tracking systems, how recruiters are engaging with each system with an eye on efficiency and ensuring we have the right data to share the story of our work.
This is YOU!
- 3-5 Years of Experience as a project manager/operations manager within a Human Resources team
- Knowledge of Recruiting processes and how modern recruiting and talent teams supporting a technology business
- Is collaborative and capable of building relationships and working effectively with HR team members with different backgrounds and area’s of expertise.
- Is Creative – loves developing and building story documents
- Experience with the MS suite of products. Skilled at developing, maintaining and presenting detailed plans used to track projects, make business cases and build support
- Organized, proactive, high energy and solutions focused
- Excellent writing skills & presentations skills
- Coachable, mission driven and relentless