Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 

Check out our team Life at Nuance!

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

We are in an exciting, transformative time at Nuance and this role is key to drive the change we need to ensure our continued success! We are looking for a someone who approaches work with creativity, connectivity and contagious energy to lead our many critical talent management programs at Nuance.

This position will partner closely with business leaders and the People Team to design, implement and drive adoption and utilization of core talent management processes, including continuous performance management, talent reviews, succession planning and development. This position will report to the Director, Talent & Organizational Development (T&OD).

Key responsibilities include:

Performance Management Lead:

• Create and implement an innovative continuous performance management approach focused on driving thoughtful conversations and improving overall performance
• Lead end-to-end performance management program, including global employee goal setting (MBOs), performance touchpoints, annual appraisal process, among others
• Provide training and education of performance philosophy and processes to leaders, People Team Business Partners, and employees across the globe
• Leverage performance metrics as inputs to other critical talent and organizational initiatives
• Design and utilize performance management tools and systems that facilitate performance discussions and process simplification
• Keep up to date on best practice approaches with the focus on thoughtful adoption and application at Nuance

Talent Review and Succession Planning:

• Develop talent management strategies focused on accelerated development for high potentials and key talent, including designing and participating in talent review processes and supporting leaders in assessing the performance and potential of their teams
• Ensure HIPO development plans and activities are linked to succession outcomes through key reporting and retention KPIs
• Assess and identify significant skill gaps and partner with Leadership Development function to address high priority needs
• Implement specific talent management programs and processes based on business and regional needs
• Design and utilize talent management tools and systems to help facilitate and drive talent management programs and outcomes
• Keep up to date on best practice approaches with the focus on thoughtful adoption and application at Nuance

Knowledge, Skills and Qualifications:

• Education: BS/BA minimum (Master’s degree preferred in related discipline)
• 5+ years experience in Talent Management/Performance Management/HR
• Proven HR Project/Program Management experience focused on talent and performance management and succession planning 
• Experience contributing to the design, implementation and improvement of performance metrics and appraisals
• Strong practical experience working with various performance management tools.
• Excellent verbal and written communication skills using a variety of communication channels

Desired Experience: 

• Experience working at a progressive technology solutions firm(s)

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.