Office Experience Manager

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Who we are

BookBub is one of the fastest-growing consumer tech startups in Boston (and we’re profitable). Millions of readers use BookBub every day to find great books, and our service empowers thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find books and authors they’ll love. Learn more about what to expect working at BookBub.

About the position

Our team is growing, and we’re looking for a motivated, detail-oriented people-person to manage our day-to-day office and inventory needs and create an environment where everyone can do their best work. As a member of the People Operations team, you’ll be a key resource for employees across the company, and the point person for all items related to space, supplies, and the office experience. 

Responsibilities include:

  • Championing our office space. You’ll maintain the cleanliness, layout, and organization of our office, including kitchen and conference rooms. You’ll partner with department heads to design floor plans and oversee desk reorganization. You’ll also own interactions with building management and other vendors to address any space-related questions and concerns.
  • Managing all inventory needs. You’ll proactively restock office supplies, order employee business cards, and respond to individual equipment requests.
  • Providing administrative support. You’ll manage BookBub’s mail, packages, and voicemail. You’ll assist with meeting and event set up. While you don’t need to have extensive IT experience, you’ll troubleshoot basic tech issues, including conference room A/V equipment, and administer employee security and technology access.
  • Serving as a friendly and approachable resource. As the primary point of contact for employees, vendors, and visitors, you’ll manage our reception area, field questions, and facilitate a warm and welcoming office experience. You’ll also prepare equipment and materials for new employees, and lead tours of our space.

Ideal candidates for this position will be:

  • Collaborative, friendly, and personable; energized by helping others and interacting with a variety of people
  • Passionate about building positive experiences and maintaining a high quality work environment
  • Exceptionally proactive and detail-oriented; someone who loves organizing, handling logistics, building processes, and improving efficiency 
  • Flexible, adaptable, and able to manage competing priorities
  • Positive, patient, and resourceful under pressure; comfortable working in a fast-paced, rapidly changing startup environment
  • Excited to take initiative and bring new ideas and perspectives to the team

Benefits

BookBub offers competitive benefit options including medical, dental, vision, 401k, generous paid parental leave, and take-what-you-need paid time off.

Your interview experience

Our goal is to create an environment where you can interview at your best. If we can provide any assistance or accommodations during your time with us, please let us know at [email protected]. All requests are treated as privately as possible and have no impact on candidate eligibility. 


BookBub strives to be an inclusive workplace and we value learning from different perspectives. We seek to foster an environment filled with people from a wide variety of backgrounds, experiences, abilities, and perspectives. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are proud to be an equal opportunity employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • JestFrameworks
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    • PostgreSQLDatabases
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    • SnowflakeServices
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    • SQLAnalytics
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    • PhotoshopDesign
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    • ConfluenceManagement
    • Google DriveManagement
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    • WordpressCMS
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Location

We’re in Kendall Square — perhaps the most concentrated square mile of startups, technological innovation, and entrepreneurial people in the world.

An Insider's view of Pubmark (BookBub & Chirp)

How do you collaborate with other teams in the company?

There is no shortage of collaboration here at BookBub! On the marketing team, we frequently meet with cross-functional teams to work on acquisition strategy, tackle challenges, and brainstorm new initiatives. We value a diverse set of opinions and meeting with other teams helps us put together a solid and cohesive strategy.

Grace

Consumer Marketing

What's something quirky about your company?

We love books! Our office is full of advance copies we receive from authors and publishers, and all of our conference rooms are named after authors. As you might imagine, we also have a book club every quarter!

Hannah

People Operations

What are Pubmark (BookBub & Chirp) Perks + Benefits

Pubmark (BookBub & Chirp) Benefits Overview

We’re committed to providing our people with what they need to thrive — both at work and outside of work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Flexible Working & Paid Time Off: We trust our employees to know what they need and when they need it. That’s why we empower every individual to manage their own schedules and to take control of their own time through flexible policies for remote work, working hours, and paid time off.

Customized Insurance Plans: We offer a variety of health, dental, and vision insurance plans across several carriers that employees can customize to their needs. We also offer a monthly benefit supplement so that employees can get coverage at a significantly reduced cost.

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