Director of People Strategy

| Greater Boston Area

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow and nurture our employee base while maintaining a best-in-class company culture.

Job Overview:

Reporting to the Senior Director, People & Culture, you will be responsible for leading the People Strategy and Development function across the organization. The ideal candidate will bring strong business acumen, cultural awareness, consultative skills, customer service orientation, and functional expertise. This role will effectively influence analysis and decision-making in the areas of leadership, talent management and development, succession planning, change management, organizational development and design, team building, performance management, and employee relations. The person in this role should have proven experience understanding business concepts and aligning business needs with support and solutions to move the business ahead in a hyper-growth environment. The candidate should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business.

What you will do:

  • A seasoned, experienced professional with a full understanding of People Strategy principles resolving a wide range of issues in creative ways. Assists in the development of strategic People Strategy programs that will engage, develop, and retain employees.
  • Acts as a subject matter expert to provide coaching to management on addressing a variety of people issues while effectively mitigating business and company risk.
  • Lead a variety of people initiatives to include engagement surveys, talent reviews, succession planning, special projects, etc.
  • Partners with the team to consult with line management, providing guidance when appropriate on items such as coaching, counseling, career development, performance, etc.
  • Analyzes trends and metrics in partnership with the larger team to develop solutions, programs and policies.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • In accordance with established guidelines, provides managers and supervisors with interpretation and guidance regarding policies, legal and compliance matters.
  • Assist with succession planning activities in order to ensure that a pipeline of high potential and/or promotable employees are identified and developed to meet future organizational needs.
  • In conjunction with the L&D Manager, assesses individual and organizational training/development needs and help design or recommend programs to meet the identified needs.
  • Analyze employee NPS results and implement programs to improve overall satisfaction within different departments. 

Do you have the right ingredients?

  • 5-7 years of relevant experience
  • 3+ years of management experience preferred
  • Solid understanding of people strategy and development practices, policies, and employment law
  • Strong teamwork, communication & cross-functional collaboration skills
  • Ability to perform in a fast-paced environment
  • Demonstrated success in a high-growth organization
  • Ability to show excellent judgment, creative problem-solving, and training/coaching
  • Bachelor’s degree with functional certification preferred  
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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