The HR Technology and Performance Operations Associate will support HR systems, manage performance reviews, conduct data analysis, and provide operational assistance across HR technology platforms.
BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.
Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.
What you get:
Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
Who is successful at BPM:
· Caring people who put others first
· Self-starters who embody the BPM entrepreneurial spirit
· Authentic individuals with a diverse point of view
· Lifelong learners with a drive to excel
· Resilient people who rise to the occasion
HR Technology and Performance Operations Associate
Job Overview
We are seeking a detail-oriented HR professional to support the administration, maintenance, and optimization of HR systems and processes.
As the HR Technology & Performance Operations Associate, you will help maintain HR systems, support performance review processes, assist with reporting and analytics, and provide day-to-day operational support across all HR technology platforms. You will work closely with the Senior Manager, HR Technology and Analytics, HRBP’s, and internal stakeholders to ensure HR processes run efficiently and accurately.
Key Responsibilities:
HR Systems Support
- Provide day-to-day support for HR systems, including UKG and Lattice, by assisting with system maintenance, troubleshooting, and user support.
- Assist with HR technology enhancements, implementations, and process improvement initiatives, including discovery, testing, documentation, and coordination activities.
- Support employee data updates and maintain data accuracy across HR systems.
Performance Management Support
- Partner with HRBPs to administer performance review cycles in Lattice.
- Support review cycle launches, communications, scheduling, and compliance throughout each phase of the process.
- Lead Lattice trainings/info sessions.
Reporting & Data Management
- Develop and deliver ad hoc HR reports, alerts and metrics using UKG/Lattice People Analytics, Excel, or other reporting tools.
- Conduct regular data audits to ensure accuracy and consistency.
- Support ongoing compliance reporting initiatives.
User Support
- Serve as a point of contact for HRIS and performance management related questions and user support requests.
- Provide guidance to employees, managers, and HR team members on HR system processes and functionality.
- Create and maintain user guides, process documentation, and SharePoint site content to support a strong self-service culture.
Qualifications
- Bachelor’s degree in Human Resources, Business, Information Systems, or related field preferred.
- 2–5 years of experience in HR operations, HRIS support, HR technology, or related HR functions.
- Experience working with HR systems such as UKG and/or Lattice preferred.
- Strong attention to detail and ability to manage data accurately and confidentially.
- Proficiency in Excel and comfort working with reports and HR data.
- Strong organizational, communication (oral and written), and problem-solving skills.
- Ability to handle sensitive and confidential information with discretion.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience supporting HR processes such as performance management or employee data management is a plus.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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