HR Services Leave Program Administrator

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The HR Services Leave Program Administrator shares the passion of The SouthState Way by living our core values in all they do.  They will help team members understand our WHY as we invest in the entrepreneurial spirit, pursue excellence, and inspire a greater purpose in each other.  They will do this through ensuring our cultural cornerstones are a part of all activities executed by the Human Resources team for current, potential, and former team members.  The Leave Administrator will provide excellent guidance with Source Requests and workflows.  They will also manage leave and accommodation cases, including FMLA, ADA, state-specific leave laws and PLOA.

ESSENTIAL FUNCTIONS

• Ensures compliance with all bank policies and procedures, as well as, state, federal, and regulatory requirements.
• Administrator all FMLA functions including communicating with team members, managers, HRBP’s and third-party administrators regarding leave requests, accommodations and ADA administration.  Adjusting and tracking timecards, spreadsheets and communications. 
• Manage vendor relationship with third party vendor.
• Responsible for maintenance and control of all team member information or any other information protected by Confidentiality and Privacy Standards, Regulations and HIPAA
• Provide assistance to other team members by liaising with them through healthy and positive interactions
• Manage and track employee leave and accommodation cases, including FMLA, ADA and state-specific leave laws, using HR systems and software.
• Assist in the leave administration process, for initial notice through return to work, ensuring compliance with the Bank’s policies and regulation requirements.
• Collaborate with HR and management to determine leave eligibility, resolve complex leave-related issues and support operations improvements.  Lead conversation with HRBP to make decisions about ADA claims.
• Advise on the interaction of leave laws with paid time off and disability benefits
• Facilitate the return-to-work process for team members after extended leave.
• Maintain compliance with legal requirements, ensuring confidentiality of medical documentation and adherence to HIPAA regulations
• Provide training and guidance to stakeholders on leave policies, procedures and regulations
• Work with payroll to calculate paid hours for bi-weekly and semi-monthly team members on leave.
• Partner with payroll to resolve any pay discrepancies or issues in handing of a LOA claim.
• Analyze data and trends to identify areas for improvement and provide recommendations for process enhancements.
• Well diverse with computer software.  Able to help with testing all new programs.
• Help prepare reports using Excel, Power Point and Word, as requested
• Seek opportunities to improve skills through cross-training offered by the Bank
• Continuously update skills by participating in professional training
• All other tasks, responsibilities or duties, as directed by management

Education & Experience:

Bachelor’s degree in Human Resources, Business Administrations or a related field and 3+ years working in a leave management role in Human Resources.  However, in lieu of this education requirement we will also consider candidates with a mix of education and experience in HR, specifically leave management.  Those candidates that do not meet the education or experience requirements would only be considered after consideration of those with experience. 

COMPETENCIES

• Strong organizational and interpersonal skills including written and verbal communication skills
• Ability to prioritize work
• Proficient with programs including Microsoft Office Word, Excel (including V-lookup), Outlook, and other software that might be utilized in the department
• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank
• Must have good knowledge of business English, including spelling and punctuation and possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers
• Must be well-organized, accurate, and attentive to detail
• Must be cooperative and willing to assist coworkers and customers on a regular basis
• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Must possess excellent multi-tasking skills and be able to function well under pressure
• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly
• Must have a keen eye for detail and follow instructions
• Must be patient and willing to help others in solving problems while always maintaining a positive attitude

This is a hybrid role and will require working in office two days per week and remote three days per week.

Equal Opportunity Employer, including disabled/veterans.