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The HR Business Partner will provide HR support for the remote call center, focusing on employee relations, talent management, and strategic partnership with leadership.
Hi, We're Centerfield.
Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
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The Opportunity…
We are seeking an ambitious and proactive HR Business Partner (HRBP) to provide comprehensive HR support and partnership to our QuoteManage business unit which primarily consists of a remote call center population of approximately 200+ employees.
Reporting to the Director of People Operations, this role will serve as a trusted advisor to call center leadership and employees, driving HR initiatives that align with business objectives, fostering a positive work environment, and supporting the unique needs of a distributed workforce.
If you’re a self-starter who takes initiative, thrives in a dynamic environment, and enjoys being a hands-on contributor, this is the role for you!
How You’ll Contribute…
- Employee Relations & Engagement:
- Manage and resolve complex employee relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring compliance with company policies and labor laws.
- Develop and implement strategies to enhance employee engagement, morale, and retention within a remote setting, leveraging technology and creative solutions.
- Act as an employee advocate, providing a confidential resource for questions, concerns, and feedback.
- Talent Management & Development:
- Support the full employee lifecycle, including onboarding, performance reviews, talent calibration, and offboarding for the remote call center team.
- Strategic Partnership & Consulting:
- Partner with call center leadership to understand business goals and develop HR strategies that support performance, engagement, and retention within a remote environment.
- Provide expert guidance and coaching to managers on a wide range of HR matters, including performance management, employee relations, talent development, and organizational design.
- Proactively identify HR trends and issues impacting the remote call center and develop solutions to address them.
- Collaborate with managers to identify training and development needs, supporting the growth and career progression of call center employees.
- Assist in the development and implementation of succession planning initiatives.
- Compensation & Benefits:
- Provide input and support on compensation strategies and adjustments for the remote call center population, ensuring competitiveness and fairness.
- Educate employees and managers on company benefits programs and policies.
- HR Operations & Compliance:
- Ensure compliance with all federal, state, and local employment laws and regulations relevant to a remote workforce.
- Maintain accurate HR records and data, leveraging HRIS systems effectively.
- Contribute to the continuous improvement of HR processes and policies.
What We’re Looking For…
- 5-8 years of progressive HR experience, with at least 4 + years supporting a remote workforce or call center environment.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Demonstrated experience in employee relations, performance management, talent development, and HR operations.
- Strong understanding of federal and state employment laws (e.g., FLSA, FMLA, ADA, Title VII).
- Proven ability to build strong, trusting relationships with employees and leaders at all levels.
- Excellent communication (verbal and written), interpersonal, and presentation skills.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with HRIS systems (UKG) and Microsoft Office Suite.
- Ability to work independently and as part of a remote team.
- Adaptability and comfort with technology to support a remote workforce.
Life at Centerfield...
- Competitive base salary + semi-annual bonus
- Generous PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we enjoy promoting from within!
- #LI-TM1
To learn more, visit us Here.
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
As a reminder, If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/.
Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Top Skills
Hris Systems
Microsoft Office Suite
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