Hospitality Manager

About Puttshack: 

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. 
 

Working at Puttshack: 

At Puttshack, we take fun to the next level. We’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do – and have a blast doing it.  If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey. We are creative thinkers and even better do-ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you! 

Our Purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all-around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.  

Our Vision is to be the universal answer to the question, “Where should we get together?” With more than 20 locations (and counting!), we have ambitious growth goals for our organization and are looking to bring the fun to even more cities soon. 

Our Mission is to create lasting memories for people of all generations through a shared, world-class entertainment experience. With our tech-infused minigolf, upscale food and beverage, and overall dynamic atmosphere, there’s something for everyone to love when they enter our venues. 

Position Summary:

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted  high-volume full-service restaurant/venue with a game component. Hospitality Managers are  responsible for executing exceptional operations during shift execution, from the food we serve  to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and  Assistant Director of Operations to achieve venue goals and business objectives.

Key Responsibilities: 

Operational Leadership:

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed 
• Ensure collaboration between kitchen and front of house operations 

Team Development and Management:

• Participate in hiring, training, and developing hourly associates
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
• Drive accountability and consistency by providing constructive coaching and feedback.  

Guest Experience:

• Manages Guest Service issues professionally and with a guest centric mindset
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience 

Compliance and Safety:

• Maintain a safe, secure and healthy work environment and food safety
• Ensure proper safety protocols to minimize risk and ensure a safe environment  for guests and associates.

Required Skills and Experience:

• Minimum of 2 years of experience as a manager in a full-service restaurant; experience  within a high-volume food & beverage, hospitality, and/or social entertainment venue
• Results driven; ability to lead/coach team to achieve business objectives/goals
• Strong communication skills with the ability to resolve conflict and provide direction to  your teams
• Demonstrates financial acumen, strong understanding of restaurant operations
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays
• This position must pass a post-offer background check 

Preferred Skills and Experience:

• Preferred certifications including ServSafe and state/local licensing requirements
• Hospitality Degree preferred