Hospital Integration Engineer

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Summary
The Hospital Integration Engineer is a detail-oriented and organized individual for ZOLL's Customer Support and Operations Organization. This position works closely with our vendors and Project Managers to facilitate seamless communication and integration processes between our internal teams and external vendors. The goal of this integration is to ensure applications are configured and set up appropriately with ZOLL products and external vendors and for customers to successfully use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, and the development of training related
material and documentation.
Responsibilities

• Attend Internal Hand Off Calls to determine customer needs
• Work with 3rd party Vendors to set up accounts and confirm appropriate
• functionality for product’s support
• Work collectively with team to ensure all steps required for a successful project
• are complete
• Proven customer satisfaction as demonstrated by implementation customer
• survey responses
• Keep abreast of industry standards and best practices with continual external
• learning
• Other job duties as assigned

Qualifications

Required

• Proficiency in EHR systems (Epic) and terminology
• Proficiency in SQL
• Demonstrated leadership skills and ability to work in a fast paced, project-based
• environment
• Proficiency with the full Microsoft Office suite of products
• Technical aptitude for working with software and Microsoft Windows
• Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution
• A high level of professionalism with the ability to think critically and make good
• decisions guided by goals and objectives of ZOLL
• Excellent detail orientation, communication, documentation, grammar, and
• interpersonal skills

Preferred

• Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP, etc.
• Experience implementing new software/technology

The annual salary for this position is:

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.