Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.
Location: Remote
Security Clearance: T1 Public Trust
Job Type: Full-Time
Target Pay Range*: $14.00 - 15.00 / hour
*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
Position OverviewThe Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance.
Key ResponsibilitiesService Desk Support- Support the Service Desk weekend team.
- Collaborate with other CDC Service Desk staff.
- Assist in providing 24/7 IT support to CDC staff.
- Drive key policies and procedures for IT support.
- Utilize IT support tools provided by the Customer Engagement Branch.
- Provide Windows 11 support.
- Support O365 applications and VPN-related issues.
- High school diploma or GED.
- 2+ years of related experience.
- Technical skills with O365 applications and VPN support.
- Schedule:
- Saturday–Sunday, 5:00 AM–6:00 PM
- Monday–Tuesday, 12:00 PM–9:00 PM
- New employee training schedule:
- 7:30 AM–4:30 PM for four weeks
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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