Respond to patient and provider inquiries about insurance, billing, claims, appointments, and services; verify benefits, assist with claim processing, and maintain HIPAA-compliant confidentiality.
Summary
We are seeking a Healthcare Customer Service Representative to assist patients and healthcare providers with insurance, billing, and appointment inquiries.
Description
- Answer inquiries related to health insurance coverage, billing, and claims.
- Provide patients with information on available services, appointments, and health plans.
- Assist with verifying insurance benefits and processing claims.
- Maintain confidentiality and ensure compliance with HIPAA regulations.
Qualifications
- High school diploma or equivalent; healthcare certification is a plus.
- Strong communication skills, especially when dealing with sensitive information.
- Prior experience in healthcare customer service is preferred.
- Ability to handle confidential and sensitive information.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) with company matching.
- Career advancement and training opportunities.
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