Head of TPA Performance Management

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.
Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Job Responsibilities

1. Establish and communicate TPA Service Standards

• Collaborate with Claims, profit centers, and TPA partners to establish TPA Service Standards in areas such as adjuster staffing, adjuster training, claims reporting, claims file reviews, data collection & distribution, payment delivery, and responsiveness
• Effectively communicate Service Standards to appropriate TPA partner personnel ▪ Contribute to TPA Service Agreements where applicable

2. Establish and maintain TPA performance feedback loop and data collection

• Establish and govern mechanism for key stakeholders such as Account Service Managers, Claims Manager, Loss Control, and Starr clients to share qualitative feedback on TPA performance re: Service Standards
• Establish and govern mechanism to collect quantitative data on TPA performance re: Service Standards

3. Establish accountability for TPA Service Standards across Starr’s TPA partners

• Convert qualitative and quantitative TPA performance metrics into actionable takeaways
• Hold performance check-ins with TPAs to develop solutions to performance issues

Primary Stakeholders

• Account Service Managers
• Claims
• Head of Service Vertical
• Loss Control
• Profit Center Management
• Third Party Administrators
• TPA Performance Manager

Desired Qualifications

• 15+ years experience working at or in connection with claims Third Party Administrators
• Previous management experience required
• Previous vendor management experience strong plus
• Excellent relationship management skills
• Strong problem-solving skills and ability to manage multiple projects
• Experienced in data-driven decision making

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $130,000-$167,500

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Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.