Head of PMO

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The Head of Program Management (PMO) is responsible for driving disciplined execution across the company’s most critical, cross-functional initiatives within a 3PL and fulfillment network environment. This role ensures strategic initiatives translate into on-time, on-budget, and operationally ready outcomes across operations, technology, engineering, commercial, and finance teams.
The PMO exists to accelerate delivery and improve execution quality—not to add process. Success in this role is defined by clarity, accountability, speed, and measurable business impact.

Key Responsibilities 

Program Execution in a 3PL Environment 

- Lead delivery of complex, multi-site, cross-functional initiatives impacting fulfillment centers, transportation networks, and customer operations 

- Translate Network Innovation priorities into executable programs with clear scope, milestones, owners, dependencies, and success metrics 

- Ensure initiatives are operationally viable in live 3PL environments, balancing speed, service commitments, and cost discipline 

PMO Operating Model & Governance 

- Build and operate a scalable PMO model tailored to a 3PL network 

- Establish program intake, prioritization, capacity planning, and ROI validation 

- Implement governance and escalation paths aligned to operational readiness and customer impact 

Cross-Functional Coordination & Readiness 

- Drive alignment across Operations, Engineering, Product, IT, Finance, and Commercial teams - Ensure site readiness, labor impacts, systems dependencies, training, and change management are addressed - Coordinate launches to prevent service disruption 

Metrics, Reporting & Financial Accountability 

- Define and own program KPIs tied to cost-to-serve, throughput, service levels, utilization, and margin impact - Provide concise, data-driven executive updates 

- Track benefits realization post-implementation 

Risk Management & Issue Resolution 

- Proactively identify risks and interdependencies 

- Drive mitigation plans with clear options and trade-offs

- Escalate issues early with recommendations 

PMO Team Leadership 

- Build and lead a high-performing team of program managers 

- Set standards for planning, documentation, and delivery discipline 

- Develop talent that can partner credibly with site and executive leaders 

Partnership with VP, Network Innovation 

- Serve as the primary execution partner to the VP of Network Innovation 

- Provide visibility into progress, risks, and trade-offs 

- Challenge sequencing and resourcing decisions to protect delivery quality 

Qualifications 

Required: 10+ years of experience in Program Management, Operations, Supply Chain, Logistics, or related roles; proven success leading large, cross-functional initiatives in 3PL or fulfillment environments; strong understanding of operational, SLA, and financial impacts; experience operating PMO governance models; exceptional executive communication skills. 

Preferred: Experience in multi-site fulfillment or transportation networks; background in operational transformation or network optimization; experience in high-growth or private-equity-backed environments; MBA or equivalent experience.