Director of People and Talent

| Somerville, MA, USA | Hybrid
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Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023.


Job Description:

The Director of People will be ultimately accountable for all activities related to People (Organizational Design, Talent Acquisition, Employee Engagement/Retention, Employee Relations, Development, Compensation, Benefits, and more). This role will be a primary advisor and partner to the executive team and senior leadership team on people related strategy and issues, establishing and building People Operations and Talent Acquisition teams to scale with the needs of the business.  A core responsibility of this role will be the strategy around team design and scaling out the full People Operations org and functions. 

This role is a flexible hybrid role based out of our Somerville, MA HQ. 

About You:

  • You have an entrepreneurial spirit (you're self-driven and you don’t need direction), an affinity for the fast-paced environment of a start-up, a sense of humor, and get-it-done personality
  • You can easily switch between thinking creatively and analytically across multiple projects
  • You have deep empathy, low ego, high self awareness, and the ability to build strong and productive relationships with people of all backgrounds 
  • You are mission-first and understand that your success is measured by Tulip and your team’s success
  • You are an experienced people leader, and can grow and manage a high performing team

What skills do I need?

  • 4+ years of experience working as a People Leader, with 8+ years of experience across varying roles in People Operations. Talent Strategy or HRBP experience is a plus.
  • Can hire, coach, motivate, and develop team members in people operations and recruiting 
  • Excellent written and verbal communicator and collaborator 
  • Strong technical background and excel at analytical thinking
  • Ability to set and drive people vision, execute people strategies, and guide best practices

Specific Responsibilities:

  • Excellent coach and people leader
    • Direct leadership of two functions (People and Recruiting) of ~8-10 Tulipians globally and growing. 
    • Effectively mentor and grow team members of varying levels, from senior ICs to other people leads to mid career
    • Scale the organizational design of the people organization to meet the needs of the business 
  • Organizational Design and Development: 
    • Develop talent strategies to support business deliverables and objectives. 
      • Forecast and outline future hiring needs by identifying critical gaps 
      • Support and develop medium to long term organizational strategy
    • Maintain, improve, and drive adoption for job frameworks/architectural structure 
      • Drive clarity into nuanced performance expectations, career pathways, etc.
  • Talent Acquisition (Recruiting):
    • Drive recruiting activities
    • Build strong Talent Acquisition capabilities (attraction, interviewing, positive candidate experience, decision-making influence, etc.) 
    • Own critical recruiting metrics and develop strategies to make progress.
    • Evolve and mature the recruiting process to handle high volume, high quality recruiting.
    • Collaborate with the People team on the feedback loop of people metrics (attrition, performance) into recruiting strategy. 
  • Talent/Performance Management:
    • Establish long term performance and engagement strategy, including performance culture, process, systems, training and infrastructure, with a focus on the intersection of merit/compensation adjustment cycles.
    • Work in close partnership with leadership and finance to ensure cost-viability and timelines. 
  • Technology, Systems & Infrastructure:
    • Build and operationalize talent systems and a people focused technology strategy, in partnership with IT
    • People and Talent stack is well defined and aligned with core KPIs and business objectives.
    • Ongoing continuous improvement on technical roadmap, integration and automation within the various technologies to achieve people outcomes. 
  • People / Talent Data, Reporting & Analytics:
    • Build a culture around data
    • Continue to invest in the infrastructure for achieving automated reporting and ongoing actionable insights that impact the business
    • Establish the operating rhythms to partner effectively with the business and all key stakeholders 
  • Learning & Development:
    • Build a culture that is a learning organization, not an organization that does learning.
    • Own the Learning & Development vision, mission, strategy, business plan, goals and resulting execution
    • Collaborate with Tulip leaders globally to achieve desired business results and to target and implement program improvements.
  • Diversity Equity & Inclusion (DEI):
    • Set the long-term vision and short/medium term strategic DEI objectives for Tulip in partnership with the executive leadership team.
    • Oversee the development and implementation of programs that promote DEI within Tulip
    • Focus on deep integration 
    • Own DEI data reporting and accountability to our goals.
  • Compensation and Benefits:
    • Drive total rewards strategy to address having compensation and benefits that enables the attraction of key talent
    • Establish competitive and sustainable compensation structure using market data paired with internal benchmarks to ensure equitable and fair approach to hiring, promotions, internal mobility, and more.
  • HR Operations:
    • Oversee and scale day-to-day HR operations
      • From establishing scalable infrastructure to executing directly on activities such as onboarding and more (including HRIS, compliance, employee communications).
      • Heavy emphasis on process building and automation, utilization of technology and systems to build a core infrastructure platform and minimize manual work.
      • Own employee lifecycle experience and processes, from onboarding, assimilating into the team and culture; and lastly, employee exits.


Working At Tulip:

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Typescript Languages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our newly renovated office, which used to be a Ford manufacturing plant, is located in Assembly Square, a hive of tech activity, restaurants, bars, and shops, off of the Assembly T stop along the Orange Line.

An Insider's view of Tulip

What’s the vibe like in the office?

Highly efficient and collaborative. The open office vibe allows for interactions with team members and cross-functional teams to get things done faster. People are approachable so learning and team building are not limited by calendar invites. We work hard but also place office ping pong competitions at high priority

Xi

Adoption Manager

What makes someone successful on your team?

Two key attributes that will lead to success are creative problem solving and communication. Our role involves working with customers across many different industries to quickly identify and deliver effective solutions that have a lasting impact. We're also responsible for ensuring customer feedback appropriately drives evolution of the platform.

Grant

Customer Solution Engineer

How do you empower your team to be more creative?

Opening up the creativity box looking for different alternatives encourages my team to approach a problem from different angles to come up with different solutions. If you make a mistake, you learn and improve. Most likely, you’ll get it right next time. This encourages continuous improvement every day

Pablo

Pre-Sales Team Lead

What are Tulip Perks + Benefits

Tulip Benefits Overview

Tulip provides competitive employee benefits including but not limited to: health, dental, and vision insurance, short & long-term disability, HSA/FSA, L&D program & reimbursement, parental leave, fitness reimbursements, 401(k), unlimited vacation & sick days, commuter benefits, catered lunches three times a week, unlimited snacks and drinks, and sponsored happy hours and team events.

Culture
Volunteer in local community
Partner with local businesses, schools and programs for volunteer work and industry education.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Tulip is a flexible place of work. Local employees work remotely 2-3 days a week
Diversity
Documented equal pay policy
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Tulip's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,850 annually.
Disability insurance
Tulip covers 100% of the cost of short-term and long-term disability insurance for Tulip employees
Dental insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Vision insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Health insurance
Tulip covers up to 100% of the cost for Tulip employees and 90% for families. There are 3 medical plans to choose from (HMO, PPO, and PPO with HSA option).
Life insurance
Tulip offers group-term life insurance.
Pet insurance
Tulip offers pet insurance and a pet discount program.
Wellness programs
Tulip provides a wellness program through our medical provider.
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Tulip's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
Company equity
Tulip offers an equity package for all employees; these vest over four years with a one-year cliff.
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Tulip offers a generous parental leave package.
Family medical leave
Tulip offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Tulip offers unlimited sick days.
Office Perks
Commuter benefits
Tulip employees are able to contribute pre-tax dollars for commuter expenses. Additionally, Tulip offers up to $40 per month towards commuting expenses.
Company-sponsored outings
Free snacks and drinks
Tulip has a fully stocked kitchen including unlimited snacks, fresh fruit, coffee, tea, and soda. Have a special request? Submit this through our survey to get your favorite food stocked!
Some meals provided
Tulip provides catered lunch three days a week!
Company-sponsored happy hours
Onsite office parking
Tulip HQ offers free parking for employees.
Pet friendly
Tulip invites employees to bring their dogs to the office every day of the week. Those working remotely can catch up on all the updates on our dedicated doggo's Slack channel.
Recreational clubs
Relocation assistance
Tulip offers relocation assistance in some cases.
Fitness stipend
Meditation space
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

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