Head of Payroll Operations

About the Role

Seso has built the first modern payroll platform in the agricultural industry. We are seeking a seasoned Payroll Operations leader with 5+ years of payroll and compliance experience to join our new team. In this pivotal role, you will be leading our implementation and operations team and responsible for successful customer onboardings, payroll accuracy, efficiency, and customer satisfaction. You will lead the charge in building and managing our payroll operations team, establishing and refining processes and policies, and driving operational efficiency to scale our services effectively. Additionally, you will work with the Product and Sales team to influence our product roadmap and sales strategy.

Payroll is broken for agriculture, so we fixed that. Modern Payroll companies don’t want agricultural customers – it’s too expensive for them to want to service, so we built a Payroll product for them. We do both managed service and self service payroll for farms. The product has been met with incredible success and we now work with the largest farms in the country. 

This is an exciting opportunity for a payroll operations leader who thrives in a fast-paced, innovative environment and is passionate about delivering exceptional payroll services to our clients. Your expertise in payroll and tax compliance, coupled with your ability to lead and mentor a team, will be critical to our success. If you are a strategic thinker with a proven track record of improving operational processes and achieving high levels of customer satisfaction, we would love to hear from you.

Responsibilities

• Refine payroll implementation processes and continually iterate to ensure ongoing compliance and customer satisfaction
• Adapt payroll processes to scale, meeting defined efficiency metrics without sacrificing compliance and customer experience
• Diagnose errors in Payroll runs, drive the immediate solution for customers, and own long-term solutions for preventing errors in the future through product and process improvements
• Own the delivery of accurate, compliant, and on-time payroll runs for every Seso customer
• Deliver payroll and tax guidance in a customer-facing capacity, as needed to support successful customer onboarding and to gain prospect confidence to adopt Seso
• Serve as a partner to Seso’s Product team to ensure compliant build of our software platform and to continually improve the customer experience
• Hire, train, and manage Payroll operations team members including Payroll Implementation Managers, Payroll Clerks and Payroll Support, all reporting  to you
• Ultimately responsible for all accuracy and compliance for our payroll customers
• Ability to travel 25% of the time

Skillset

• 5+ years of experience in payroll operations, with a strong focus on creating and scaling strong processes
• Proven experience in building and managing high-performing teams
• Strong understanding of payroll and compliances processes, policies, and best practices
• Ability to effectively problem solve while driving operational efficiency and scaling services effectively
• Ability to interface with end customers and help resolve any issues as they arise.
• Best-in-class attention to detail
• Experience working with payroll providers and maintaining vendor relationships
• Ability to thrive in a fast-paced, startup environment

We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job related skills and experience for accuracy. These considerations can cause your compensation to vary and will also be dependent on your location.