Head of North America Insurance Claims Strategy

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Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.

The Head of North America Insurance Claims Strategy is an executive responsible for shaping the strategic direction of the commercial lines claims organization. This role leads transformational initiatives to optimize claim-handling operations, elevate customer experience, and enhance financial performance, including by not limited to leading Everest’s claim strategy and transformation to combat legal system abuse and contain social inflation.

Key Responsibilities

• Lead major transformation programs, including Everest’s efforts to combat legal system abuse and social inflation.

• Collaborate with the Chief Claims Officer of North America Insurance and Global Claims Chief Operating Officers to develop, lead, and execute the strategic vision for the North America Insurance Claims Department in alignment with corporate goals and underwriting risk appetite.

• Collaborate cross-functionally with underwriting, actuarial, legal, finance, and technology teams to create integrated strategies.

• Collaborate with Global Head of Claims Data to develop data collection strategies to inform and enable North America Insurance Claims strategy, as well as measure operational health and performance.

• Analyze operational data and industry benchmarks to identify areas of opportunity related to delivering best-in-class outcomes and driving operation excellence.

• Drive claims process innovation, including but not limited to implementing automation, digital tools, and AI-powered solutions.

• Networking across the industry, as well as independently scanning and monitoring, for emerging risk, regulatory developments, and litigation trends to inform planning and proactive decision-making.

• Develop and deliver presentations to the Executive Leadership Team, as well as externally to brokers, customers, and industry groups.

• Collaborate with Marketing and Communications on internal and external communications of claims strategy.

Qualifications

• Minimum of 10-15 years of experience in commercial insurance with liability lines claims experience and progressive leadership responsibilities.

• Proven track record in claims transformation, change management, and strategic planning.

• Bachelor’s degree required; advanced degree (MBA, JD) or industry designations (CPCU, AIC, etc.) strongly preferred.

• Background in data analytics, financial planning and performance analysis, as well as process and customer experience optimization.

• Strong skills and capabilities delivering executive presentations utilizing PowerPoint, designing and documenting workflows and processes, preparing business cases, and tracking benefits.

• Demonstrated success influencing senior stakeholders and leading cross-functional teams.

The base salary range for this position is $150,000 - $215,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications, and work location.  All offers include access to a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).

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What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

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Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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