Are you looking to make a meaningful impact through your work? Join us at the Long-Term Stock Exchange (LTSE). We are an SEC-registered national securities exchange designed to promote fair and orderly markets, as well as help long-term focused companies get the credit they deserve. We are an innovative business ecosystem dedicated to reimagining the role of capital markets for a more equitable and sustainable future.
At LTSE, we work with companies to identify long-term investors that will value their efforts to prioritize sustainable, long-term growth. As part of our team, you will have the opportunity to leverage your diverse background and skills toward a compelling mission that delivers tangible results. By supporting businesses in creating multi-stakeholder value, we generate a positive ripple effect that benefits communities, employees, and beyond.Founded by Eric Ries, a visionary entrepreneur and creator of the Lean Startup methodology, LTSE offers a unique and rewarding environment where you can contribute to building a better future for all. Apply today.
The Role
The Head of Market Operations leads and supervises a remote operational team responsible for all facets of trading and market operations for the LTSE, ensuring seamless, efficient, and compliant execution of trades. The person in this role will play a critical part in upholding market integrity, driving strategic initiatives, supporting member relationships, and contributing to business growth. They will collaborate closely with internal and external stakeholders to craft the member experience, which will cover clearing, technology, regulation and compliance. Lastly, they’ll be a partner within the Long-Term Stock Exchange team in areas of business development, product development, positioning, and internal operations.
Responsibilities
- Oversee daily trading system performance and integrity, including the monitoring of order routing, execution matching, order book maintenance, and platform connectivity (e.g., MEMO FIX, MEMO SBE, FIX drop‑copy, MEMOIR feeds).
- Coordinate closely with technology teams on system upgrades, performance tuning, incident resolution, and process automation.
- Develop and enhance internal operational procedures to improve information accuracy, customer support, automation, and staff efficiency.
- Manage all post-trade activities, including clearing, settlement, trade reconciliation, and some regulatory reporting.
- Oversee interfaces with clearing and settlement entities and ensure end-to-end trade lifecycle integrity and compliance.
- Support Finance Team by supplying Section 31 activity, 240 6.a-3 reports and emails, monthly reporting of Physical Connections, Ports, Direct Feed (for billing purposes).
- Maintain up-to-date knowledge of regulatory developments and drive strategic and customer-centric compliance adaptations.
- Define, monitor, and mitigate operational and market risks, including intraday trading anomalies, system outages, and liquidity disruptions.
- Provide leadership on crisis response for trading halts, anomalies, or incidents.
- Provide support to member firms on any market-related issues, including connectivity, trading functionality, operational issues, and onboarding.
- Oversee the application and integration process for new members, ensuring smooth transitions into the trading environment.
- Partner with Business Development to identify and pursue sales and growth opportunities, ensuring that member feedback informs platform enhancements.
- Collaborate on client relationship management and marketing efforts, leveraging trading and operations insights.
- Work with Product Development and Technology teams to enhance business intelligence and market operations technology tools to improve the team’s ability to support member firms.
- Build, mentor, and motivate a team of remote operational staff, fostering a culture of teamwork, open communication, and continuous improvement.
- Establish clear KPIs, conduct performance reviews, and promote professional development.
Must Haves
- Deep knowledge of financial markets, member firm organizational structures and business models, and back-office processes. Equity markets experience is highly desired.
- A strong understanding of risk management principles and the ability to implement robust control environments.
- Familiarity with relevant financial regulations.
- Proven ability to lead teams, manage complex projects, resolve conflicts, and influence stakeholders.
- Experience with transforming systems and implementing new technology infrastructure to improve operations.
- Ability to develop and implement strategies that align with the business's overarching goals.
Education & Experience
- Candidates should have a minimum of a Bachelor’s degree and 12 years of relevant experience.
- Experience leading an operational team is highly desirable.
- Prior experience with electronic trading platforms, exchange infrastructure, or post-trade operations is highly desirable.
- Deep familiarity with FIX, SBE, drop‑copy, and market data protocols.
- Strong understanding of clearing, settlement and trade reporting workflows.
LTSE's Compensation Philosophy
The target base salary range for this position is $225,000-275,000, and is part of a total rewards package including stock options and benefits, and may include additional performance incentives. We review all employee pay and compensation programs annually using multiple databases including Pave, Radford, McLagan, and other peersets, to ensure competitive and fair pay.
To determine the compensation for the role, we use a data-driven, blended rate approach to ensure we are paying competitively among our peers by benchmarking to companies of similar size and stage and hire at the 50th percentile (midpoint) of the salary range.
Benefits
Some benefits may only be available for full-time employees. Please check with your recruiter to find out which benefits you are eligible for.
- Drive Innovation. Make an impact working with a mission-driven company that shares your desire to create a new kind of public market.
- Meet Great People. Work with skilled, committed, and supportive teammates, that have a commitment to diversity, equity, and inclusion.
- Achieve Balance. Enjoy the LTSE commitment to a sustainable remote-first work environment, including a flexible vacation policy that requires full-time team members to take a minimum of four weeks vacation per year.
- Prioritize Health. Take charge of your health with rich medical, dental, vision, and EAP benefits. 100% of employee costs are sponsored by LTSE and there is a small, fixed employee contributions for dependent costs.
- Focus on Family. All new parents receive up to 4 months of caregiver leave including 8 weeks of full salary continuation, all while keeping your full company-sponsored benefits for up to the full 4 months.
- Foster Growth. Receive up to $1500 annually towards continuing education and development.
- Invest in Savings. Enroll in our 401k program offered through Human Interest, and other benefit programs offered through Gusto.
- Give Back Donate to organizations of your choice and LTSE will match up to $600 per year.
- Get Started. Launch quickly with your company provided laptop, cell phone reimbursement, and $500 home-office stipend.
LTSE offers remote employment to candidates who reside in select states.
LTSE is committed to championing a performance based culture to advance the LTSE mission. This requires the highest level of employee engagement with a broad diversity of perspective, background and capability to accelerate mission actualization and impact. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.
LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.
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