Head of Enterprise Resilience

The Head of Enterprise Resilience is responsible for developing, implementing, and overseeing MassMutual's global resilience strategy, governance standards and model, and risk management. This enterprise-wide scope includes organizational resilience, operational resilience, cyber resilience, business continuity, disaster recovery, and crisis management. This role ensures MassMutual can anticipate, avoid, withstand, respond to, recover from and even thrive from disruptions while maintaining critical operations and safeguarding stakeholder trust.
Key Responsibilities
Strategic Leadership

• Establish and maintain organizational resilience risk appetite and thresholds aligned with strategic business priorities, in partnership with Enterprise Risk Management and enterprise business leaders.

• Develop and lead a comprehensive organizational resilience strategy aligned with MassMutual's risk appetite, business objectives. and regulatory requirements.

• Lead the Global Office of Enterprise Resilience, accountabilities of which include:

• Organizational Resilience - Maintaining an effective strategic governance and operating model that ensures MassMutual can effectively avoid, resist, absorb, recover, and adapt to business disruption in an ever-changing and increasingly complex environment to deliver strategic objectives, rebound and prosper.

• Business Continuity - Ensuring MassMutual can maintain operations and deliver essential services during and after a disruptive event.

• Disaster Recovery - Ensuring systems and data can be effectively restored after a disaster or major disruption.

• Crisis Management - Leading response efforts during high severity incidents.

• Culture - Fostering a culture of resilience through training, awareness, and cross-functional collaboration, incorporating threat simulations, tabletop exercises, and after-action reviews.

• Communicate resilience posture and progress to the Executive Leadership Team, Board of Directors, regulators, and other key stakeholders.

• Serve as the executive sponsor for resilience initiatives across all business units and site locations in US, India, and Romania.

Organizational Resilience Governance and Oversight

• Oversee the design and implementation of frameworks for MassMutual's global organizational resilience, including business continuity, technical continuity, IT disaster recovery, and crisis management.

• Establish and maintain enterprise resilience risk statements.

• Establish and maintain resilience standards and govern implementation.

• Design and execute resilience technology and business function tests and exercises.

• Establish and maintain leading indicators, ensuring MassMutual is achieving its intended resilience impact.

• Ensure critical business functions (including third parties +) are identified, mapped, and supported by effective resilience and continuity plans.

• Ensure technology infrastructure and digital assets are resilient to cyber threats and system failures, in partnership with the Head of Enterprise Technology & Experience and the Head of Enterprise Cyber Security.

Risk & Compliance

• Collaborate with the Chief Risk Officer and Chief Compliance Officer to ensure resilience efforts are withing MassMutual's risk appetite and meet regulatory expectations.

• Lead internal resilience tests and exercises, regulatory exams, and third-party assessments related to resilience.

Qualifications

• 15+ years of experience in risk management, business continuity, operational resilience, or a related field within financial services.

• Proven leadership experience in a global, matrixed organization.

• Deep understanding of regulatory frameworks and industry standards (e.g., ISO 22301, ITIL, NIST, FINRA).

• Strong analytical, strategic thinking, and crisis management skills.

• Excellent communication and stakeholder management abilities.

• Bachelor's degree required; advanced degree (MBA, MS Risk Management) or relevant certifications (CBCP, MBCI, CRISC) preferred.

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
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