Lead the Customer Success function, focusing on renewals, churn mitigation, and customer relationship development. Implement proactive strategies and collaborate across teams to drive internal alignment and customer feedback into the product roadmap.
About Push Security
At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.
Role Overview
Push is looking for a builder-operator to establish and lead our Customer Success function. As our first dedicated CS hire, we are looking for a strategic leader who can balance revenue strategy with hands-on account management.
Responsibilities:
- Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
- Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
- Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.
- Develop the long-term vision for the department, determining exactly when and how to scale headcount versus optimizing existing resources and leveraging AI.
- Navigate enterprise customer organizations to build relationships at the highest levels, ensuring Push remains a strategic priority.
Qualifications:
- You have previously built or led a CS function through the specific scaling pains of a high-growth startup.
- Proven track record of owning net retention and renewals without losing the "trusted advisor" relationship with the customer.
- You have a personal toolstack and a proven framework for managing complex projects and customer risk.
- Ability to influence internal teams and command the respect of external executive stakeholders.
- You can demonstrate a clear philosophy on what makes a CS function successful and how to prioritize as a department of 1 initially.
- Strong project management skills with the ability to navigate cross-functional friction and drive internal alignment.
- Bonus: you’ve worked under an incredible CS leader in the past and know what “great” looks like.
What We Offer
We are committed to fair and equitable compensation practices. In compliance with applicable US, state and local laws, we are providing a good-faith estimate of the compensation range and a general description of other compensation and benefits.
The base salary range for this position is expected to be between $200,000 - $220,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary, this role is eligible for additional compensation and company benefits such as:
-> Equity
-> 401(k) + Company matching
-> Uncapped PTO
-> Medical/Dental/Vision Insurance
**This information does not constitute a promise of compensation and is subject to the terms of a written offer of employment.**
Why Push?
-> Work with a passionate, mission-driven team building the future of SaaS security.
-> Flexible, remote-first work environment.
-> Competitive compensation and equity package.
-> Opportunities for growth in a fast-scaling startup.
Push Security Boston, Massachusetts, USA Office
Boston, MA, United States
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