Head of Channel & Marketing Operations - Remote

Head of Channel & Marketing Operations

Role overview:

We’re seeking a highly competent, strategic leader to run Channel Marketing & Operations for North America. In this role you will own everything that flows through the channel — from distributor and reseller programs to regional reseller marketing, audio and video value propositions to and through the channel, content and events. You’ll lead a specialized team and partner closely with Sales, Product, Digital, Global Marketing, Finance and agencies to maximize channel-sourced revenue, drive partner engagement, and scale operational excellence.

Location: North America (Remote; U.S. — Eastern time zone preferred)

Team reporting to you:

You are a marketing team leader with focus on the channel to maximize Jabra’s strategic go-to-market business model. A broad and competent team will report into you with dedicated roles in the areas of distribution, DMR/NSP resellers, regional resellers, video and events.

Key responsibilities:

Strategy & Leadership

• Set and execute the North America channel strategy in alignment channel sales leaders, and supporting both regional and global priorities and commercial targets.
• Lead, mentor, and build a high-performing channel and operations team; define clear goals, KPIs and development plans.
• Act as the senior marketing partner to channel sales leadership to align partner incentives, territory plans, and pipeline generation.

Partner & Program Management

• Build and scale partner programs (MDF/co-op, joint campaigns, partner tiers, incentives) to accelerate reseller and distributor performance.
• Manage reseller and distributor relationships at the program level to ensure adoption and growth.
• Develop co-marketing frameworks, content playbooks, and performance expectations for partners.

Marketing Operations & Measurement

• Own channel campaign planning, budgeting, forecasting and ROI measurement; tie mar-keting activities to revenue.
• Lead martech strategy and operational integrations and execution (CRM, PRM, etc.), ensuring accurate lead flow, attribution and reporting.
• Implement robust campaign governance, tagging, QA, and data hygiene practices and GDPR-compliant data privacy policies.

Content, Creative & Demand

• Align video and content strategies to support partner enablement, product launches and demand generation.
• Oversee events strategy and execution for partner-facing shows, reseller trainings, and regional activations to maximize pipeline.

Process & Vendor Management

• Establish scalable processes, SLAs and governance for agencies and vendors supporting channel initiatives.
• Ensure compliance with global brand standards while enabling regional localization.

Stakeholder & Cross-Functional Collaboration

• Partner with Global Marketing and the CMO to operationalize global campaigns for the North America channel.
• Drive localization of global assets in the local North American market together with distribution channel partners
• Work with Finance and Sales Operations on program funding, tracking MDF usage, and reconciliations.

Required qualifications:

• Bachelor’s degree in business, Marketing or related field required, master’s preferred.
• 8+ years of progressive marketing experience; 3–5+ years in channel/partner marketing and marketing operations leadership.
• Proven success leading multi-disciplinary teams and managing distributed marketing channels (distributors, DMRs, resellers).
• Strong operational acumen: budgeting, forecasting, process design, and martech integrations.
• Advanced Excel and PowerPoint skills; experience building executive dashboards and telling a data-driven story.
• Excellent leadership, communication and stakeholder management skills.
• U.S.-based and authorized to work in the U.S.; remote within the U.S.; Eastern Time Zone preferred.

Preferred:

• Experience in B2B or consumer tech, audio, IT, or B2B2C channels.
• Familiarity with Microsoft Dynamics or other CRM platforms and concepts, PRM platforms, Customer Insights Journey, Monday.com, Asana, and attribution tools.
• Experience in data sharing contracts and collaborative business models.
• Experience managing events and video content at scale.

What we offer:

• Strategic leadership role with direct impact on North America revenue and partner ecosystem.
• Visibility and close collaboration with the CMO and Sales leadership.
• Competitive compensation and benefits.

GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 5,000 employees. GN Audio is an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

Pay Transparency Notice:

Depending on your work location, the target annual salary for this position can range from $125,000.00 to $170,000.00 base with an additional sales incentive compensation plan. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

 We are committed to an inclusive recruitment process

Jabra welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. 

View the Pay Transparency Nondiscrimination Provision
E-Verify:

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation:

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response