Head of Business Operations, AM&D

The Head of Business Operations AM&D (Ambulatory Monitoring & Devices) is a strategic partner to the BU President and senior leadership team, responsible for driving organizational efficiency, aligning cross-functional initiatives, and ensuring execution of strategic priorities.  This leader oversees the Program Management Office for BU with the main objective of driving the success of critical business programs that are linked to the overall business strategy. This role also drives Business Excellence processes across the organization. This role is a key member of our leadership team and reports into our BU President and partners across our business.  

Key Responsibilities 

1. Serves as strategic partner to Business Unit Leader and peers in the BU leadership team. Facilitates collaboration across the leadership team to drive execution and resolve program roadblocks, prepare program trade-offs, define operational plans for strategic imperatives and drive continuous improvement. 

2. Leads the business Project Management Office (PMO), including oversight of the PMO team.  Translates agreed portfolio priorities into operational deliverables and goals, oversees the identification of needed resources for projects (including defining and assigning major project roles, budget and costs), and exerts influence to ensure successful completion of projects, across functional leaders including Product, Marketing, R&D, and regional business units.  

3. Finalizes the set-up of the BU AM&D PMO organization across Innovation, Business Excellence and Business programs, including a ‘project support office’, as part of post-merger integrations.  

4. Leads the operational “quarterly drumbeat” for program performance management with Cross-functional Business Unit leadership. Works with program- and project leaders to ensure up-to-date plans to deliver on time, cost and quality. Additionally, facilitates the escalations outside the control of the program teams and informs key stakeholders on status of the program. 

5. Leads continuous improvement of core processes and tools, responsible for definition and implementation of PMO related business processes as part of post-merger integration in Philips (eg PDLM as gated development process). Responsible for the implementation and maintenance of portfolio, program, and project tooling for resource and financial ‘planning and tracking’ and standardized reporting.  

6. Manages the PMO team as the functional leader, responsibilities covering management and development of the team. Chairs PMO functional meetings to define and execute PMO excellence programs and promote teamwork and collaboration. 

7. Drives Business Excellence across AM&D. Leads the development of the Business Excellence strategy of the BU and Functions including selection of targets and priority setting between programs when needed. Drives a culture of LEAN business operations (problem solving, daily management and kaizens), in collaboration with all peers in the BU management team.  

You're the right fit if:  

• Completed Bachelor’s in relevant field of study, Master’s degree in Business Administration preferred 

• 10+ years of project management experience with LEAN certification 

• Having an agile mindset and experience in continuous improvement.

• Story telling ability with crispness on actions

• Understanding of operational processes in all cross-functions to be able to facilitate and drive effective PMO processes. Experienced in collaborating with cross-functions in BU management teams. 

• Experienced in cross functional project and program management and leading or participating in business portfolio planning cycles

• Budget, cost and profitability management skills 

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• Knowledge of the Business ‘drumbeat’ – Business Planning Cycles (AOP), Operating Models and corporate KPI’s 

• For New Product Introduction Programs (NPI) – affinity and knowledge of R&D, Supply Chain, Regulatory and Quality capabilities (having worked in any of these domains) 

• Highly skilled at collaboration within complex, matrix business environment with demonstrated track-record of successful outcomes when working with cross-functional / multi-national / multi-cultural teams 

• Having dealt with stakeholder management, reporting and communication to various levels of management, up to Executive Committee 

• Understanding of and insights in global regulations of medical devices and medical services 

• Understanding of global healthcare systems and their challenges in the domain of Cardiac Clinical Services and Operational Effectiveness 

Philips Transparency Details:  

• The pay range for this position is $192,938 to $308,700. 

• The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

• In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here.  

• At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case 

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

• Learn more about our business.  

• Discover our rich and exciting history.  

• Learn more about our purpose.  

• Read more about our employee benefits.  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.  

Additional Information 

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA or Cambridge, MA.