GWAM Operations Strategy Director - Expense Efficiency

Position Responsibilities

• Own the Operations financial KPI reporting, expense tracking, and Unit Costing, for monthly business reviews and material preparation for executive leadership team.
• Collaborate closely with Expense and Finance partners on active forecasting of initiative budgets through each budget cycle, scheduling expenditures and analyzing variances

• Partner closely with Operations leaders to capture and track progress of macro initiative savings towards, ensuring alignment with margin and digital customer leadership financial objectives
• Develop and capture appropriate narration for finance-driven presentations to communicate key messages and metrics for GWAM Operations
• Work across different teams and with all levels of management to form relationships and business knowledge
• Provide analytical support and oversee project execution for strategic initiatives as needed
• Operations and the larger Manulife Operations organization
• Oversee and propose additional methods to improve against highly visible strategic KPI’s and objectives
• Manage complexity across a range of issues—prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations
• Attract, develop, engage, coach, and retain diverse leadership and talent

Required Qualifications

• Educational qualification in Finance/Accounting or Economics major preferred
• Professional designation is an asset (e.g MBA, CPA, CFA)
• At least 5 years of related business experience gained from financial institutions, corporate development, strategic consulting, investment operations, project management or similar experience
• Self-starter and team player with a high level of initiative, strong work ethic and the ability to gather, synthesize, organize, and report information
• Excellent written, verbal, and interpersonal skills needed to engage with different levels of leadership and effectively influence partners
• Strong computer skills in Microsoft Office applications, particularly Excel and PPT

Preferred Qualifications

• A demonstrated interest and passion for expense management
• Self-directed, organized and works well with complexity
• Willingness to challenge established practices and seek improvements.
• Demonstrated leadership, including management and people development skills
• Flexible, steady under pressure and willing to switch gears
• Collaborative and transparent working style
• Comfort in leading and influencing without formal authority

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.