Provides customer service to visitors at the Patriots Hall of Fame and Lighthouse. Responsibilities include greeting guests, assisting with access control and information, supporting gallery tours and events, operating interactive equipment, staffing ticket sales, and completing special assignments. Requires weekend, evening, holiday, and game-day availability, along with the ability to stand for extended periods and work in varying weather conditions.
SUMMARY: This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.
DUTIES AND RESPONSIBILITIES
- Provide outstanding customer service
- Meet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetings
- Be familiar with all museum gallery exhibits and events
- Operate interactive equipment
- Staff ticket sales desk as needed
- Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
- High School Diploma or equivalent
- 0-2 years of experience guest service experience
- Customer service and communication skills required
- Must be a team player
- Basic computer skills
- Ability to stand for long periods of time
- Available to work weekends, evenings, holidays, and Patriots home games
- Must be willing to function in all visitor services positions
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
- The employee frequently is required to talk or hear
- The employee is occasionally required to reach with hands and arms
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
WORK ENVIRONMENT
- The noise level in the work environment is sometimes loud
- Will work in all types of weather, including extreme heat and cold
CERTIFICATES, LICENSES, REGISTRATIONS
- None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Paycom Boston, Massachusetts, USA Office
Boston, United States
Similar Jobs at Paycom
HR Tech • Software
Welcomes patrons, processes orders using POS devices, relays orders to the kitchen, assembles and serves food and beverages, assists patrons, maintains product availability, follows food safety procedures, and reports equipment issues. The role provides customer service in a fast-paced, event-based environment and requires flexible availability, including nights, weekends, and holidays.
Top Skills:
Point-Of-Sale (Pos) SystemsServe Safe TrainingTeams Training
HR Tech • Software
Supports club and concessions operations by clearing and cleaning tables, replenishing service areas, preparing and delivering hot beverages, and delivering concession products during events. Provides customer service and assists with concession operations as needed. Requires a flexible schedule including nights, weekends, and holidays, along with the ability to stand for extended periods and move up to 40 pounds.
HR Tech • Software
Prepares and presents hot and cold catered menu items in a high-volume kitchen and event setting. Follows production lists, food safety procedures, and cooking specifications. May lead small groups, work concession stands and action stations, interact with clients, and cook in public. Requires strong attendance, broad cooking-method proficiency, and the ability to work standing in a fast-paced, loud environment.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
