Title: GTM Systems Administrator
Date: 12/1/2025
Function: Engineering
Reports to: Senior Manager, GTM Systems
Position Summary:
The GTM Systems Administrator plays a critical role in enabling high-performing Sales, Marketing, Finance, and Customer Success teams by ensuring the reliability, usability, and scalability of our GTM technology ecosystem. Reporting to the Senior Manager, GTM Systems, this role is responsible for strengthening our core CRM foundation, improving process efficiency across the revenue funnel, and supporting data-driven decision-making through well-designed system architecture. This position combines technical administration, problem solving, and cross-functional partnership to help the business operate with clarity, consistency, and speed.
Key Responsibilities:
- Administer Salesforce Sales Cloud, Salesforce CPQ, and Gong, overseeing configuration, automation, data structures, security, and cross-functional workflows.
- Support GTM processes using strong working knowledge of Marketo, ChurnZero, Clay, DocuSign, NetSuite, and SPIFF, ensuring aligned workflows and accurate data flows across systems.
- Manage intake and prioritization of internal requests (via Zendesk), gathering requirements, translating business needs, and partnering with RevOps, Sales, Marketing, Finance, Customer Success, and InfoSec to deliver scalable solutions.
- Design and maintain scalable Salesforce automation, data models, and validation frameworks that ensure clean data, efficient processes, and reliable GTM operations.
- Maintain and enhance integrations through native connectors, APIs, and iPaaS tools (like Boomi, Zapier, etc.), working closely with external vendors and implementation partners, while upholding data governance, hygiene, deduplication, and reporting accuracy.
- Manage system access, environment operations, and release processes including permissions, sandboxes management, deployments, documentation, and Salesforce data backup/recovery.
- Support GTM technology strategy by contributing to tool evaluations, vendor assessments, training, documentation, and user adoption initiatives.
Skills and Experience Needed:
- 4–6+ years of hands-on Salesforce administration experience in a B2B SaaS environment.
- Salesforce Administrator certification required; additional certifications such as Advanced Admin, Platform App Builder, or CPQ Specialist are a plus.
- Experience supporting GTM, Revenue Operations, or Business Systems functions across Sales, Marketing, and Customer Success.
- Strong understanding of GTM processes, data flows, and cross-functional stakeholder collaboration.
- Ability to quickly learn and adapt to new GTM tools and evolving system requirements.
- High attention to detail with strong analytical, problem-solving, and communication skills.
Competencies
Accountability
Adaptability
Applied Learning
Business Acumen
Collaboration
Customer Focus
Dealing w/Ambiguity
Decision Making
Driving for Results
Initiating Action
Planning & Organizing
Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
- Company provided equipment (laptop, software, etc.)
- Employment with a growing, casual, fun, philanthropic minded company
- Employer paid extended health benefits, including health spending account (CAN based employees)
- US Based Employees
- Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
- An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
- Medical Flexible Spending Accounts available.
- Dependent Care Flexible Spending Accounts available.
- Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
- Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
- 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
- Paid Time Off (PTO)/Holiday
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email [email protected].
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