Manage group bookings and onboard events for cruise ship guests. Serve as primary contact for group leaders, coordinate logistics with ship departments, handle special and VIP requests, maintain records and reservations, assist pre-cruise planning, distribute materials, and ensure exceptional guest service.
The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.
Responsibilities
- Coordinate all aspects of group bookings, including reservations and onboard activities.
- Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests.
- Organize and oversee group events, ensuring all logistical details are executed flawlessly.
- Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs.
- Handle any last-minute changes or challenges, providing effective and prompt solutions.
- Assist with the distribution of welcome packages, event schedules, and promotional materials to group members.
- Maintain accurate records of group activities, requests, and special requirements.
- Ensure compliance with all guest service standards and protocols.
- Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination.
- Provide exceptional customer service to enhance group members’ overall experience.
- Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements.
- Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information.
- Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests.
- Manage VIP group requests, providing enhanced services to high-profile group guests.
- Collect and address feedback from group leaders and members to continually improve service delivery.
Requirements:
- Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle dynamic, fast-paced environments.
- Proficiency in computer systems, including reservation software.
- Problem-solving abilities and the ability to work under pressure.
- Fluency in English and Arabic; additional languages are a plus.
Documentation Requirements:
- Valid passport and visas as required.
- STCW certification or willingness to obtain.
- Valid Medical certificates
For Pooling purposes
Contract length: 4 months on/ 2 off
Similar Jobs
Fintech • Financial Services
In this role, you will analyze portfolio performance, assess risk strategies, and report insights to management, aiding business growth.
Top Skills:
ExcelPythonSQLTableau
Fintech • Financial Services
The Senior Analyst, Portfolio Strategy will provide insights to drive business growth, manage portfolio risk, and analyze pricing and profitability.
Top Skills:
ExcelMicrosoft PowerpointPythonSQLTableau
Fintech • Financial Services
The Sales Development Representative engages with SMB owners to drive lead conversion by addressing their concerns and presenting funding options. They manage high call volumes, track lead activity in Salesforce, and collaborate with other teams to improve the sales funnel.
Top Skills:
DialpadSalesforceTableau
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
