Group Product Manager - Payments & Fraud

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Management at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.

Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.

The Group Product Manager (GPM) for Payments & Fraud is responsible for setting strategy, leading teams, and delivering outcomes across in-person and digital payment experiences, fraud prevention, and risk management. This role combines deep domain expertise in payments and fraud with strong people leadership and the ability to operate credibly with executive stakeholders in a complex, high-scale retail environment. You will own outcomes across conversion, trust, fraud loss, and payment cost efficiency—balancing customer experience with cost optimization, risk and regulatory requirements.

This role is accountable for the overall Dick’s Sporting Goods payments and fraud capabilities across a store network of ~900 stores, ecommerce, and mobile. Additionally, this role will be a key connection across Dick’s Sporting Goods and Footlocker to align future capabilities across organizations.

As a Group Product Manager, you enable the delivery of product experiences rooted in lean product management principles and human-centered design principles that support strategic priorities. Your influence and expertise enable you to promote the value of the product model as you continue to build partnerships in support of the products you manage. As a product management leader, you provide direct oversight in the organization and delivery of high-quality products while balancing people management and opportunities for development. Focus areas may include:

Strategy & Communication
You lead a team of Product Managers within the Payments & Fraud portfolio and are accountable for defining, organizing, and communicating a cohesive strategy aligned to business growth, trust, and conversion.

• Continue to shape and align the future product vision and landscape for Payments & Fraud at DSG

• Drive high impact Product updates and decisions on strategy, trade-offs, outcomes, and value delivered that span various layers and functions in the organization

• Serve as a trusted partner to senior and c-suite leaders on payment and fraud direction and considerations

• Translate complex technical, risk, and regulatory concepts into clear business narratives

• Define and evangelize a clear “north star” strategy across customer experience, authorization performance, fraud/risk posture, and total cost of payments

• Clarify decision rights and accountability across Payments & Fraud (what you own vs. influence), including key vendor/partner recommendations

Investment, Prioritization, Planning & Development
You enable teams to deliver against outcome-oriented roadmaps while balancing capacity, risk, and investment trade-offs.

• Own and drive prioritization across core Payments & Fraud capabilities to optimize delivery across channels, loyalty/ marketing & other key operational partners

• Influence and support activation of further refine operating rhythms and engagement discipline across stakeholders and partner technology teams

• Identify and mitigate dependencies and risks across Engineering, Security, Finance, Legal, Store Operations, and vendors

• Continue to mature team and portfolio to proactive, capability-driven product leadership

• Own a portfolio-level KPI framework and investment narrative that ties roadmap decisions to business impact (conversion, authorization rate, fraud loss, chargebacks, false positives, customer friction, and cost-to-accept)

• Lead annual/quarterly planning with clear tradeoffs across capacity, regulatory commitments, and platform resiliency

Leadership & People Management
The Group Product Manager manages manage up to six product managers working across two or three product domains within a given portfolio. You must develop a deep understanding of cross-product domains and support the overall strategy of the portfolio. As a Leader of People, you will support ongoing career development and growth opportunities for your team of product managers.

• Translate and localize functional expectations and broader enterprise goals to direct team

• Embrace and embody overall technology “DNA” and culture with team

• Continue to build a high-performing payments & fraud product bench by coaching PMs on domain depth (risk, compliance, payments operations), structured decision-making, and executive-ready storytelling

• Refine/ establish clear operating rhythms across product, engineering, data science/analytics, security, finance, and key operations/ channel partners

Feedback
As a product leader, it is essential to provide the appropriate forums to seek feedback and understanding amongst your teams, stakeholders and leadership to aggregate and activate this feedback in meaningful ways. When conflict arises, it is critical to resolve quickly to minimize churn. Create a transparent “trust dashboard” and regular readouts that make tradeoffs explicit and align teams on friction vs. risk decisions

Job Duties & Responsibilities

Leadership – How you expand your influence through strategy, decision making, coaching, and management

Enlist & Enable Stakeholders

• Uses evidence-based influencing skills to mobilize portfolio and cross-portfolio teams across technology and business domains

• Creates and communicates standard stakeholder touchpoints to maintain alignment and address challenges

• Translates stakeholder knowledge as inputs to prioritization and product vision

• Leads a group of product managers and stakeholders within a portfolio during key planning activities

• Provides executive-level prioritization and progress updates to senior leadership

• Serve as the primary product partner for key external payments and fraud vendors/processors—driving evaluation, selection recommendations, and ongoing performance management

• Translate network rules / regulatory constraints into pragmatic plans (e.g., PCI, card brand rules, privacy expectations), partnering closely with Legal, Security, Finance, and Risk

Leadership & People Management

• Manages 4-6 direct reports across multiple product teams across 2-3 product teams within a portfolio

• Uses organizational agility to influence teammates and peers without formal authority

• Practices radical candor, conducting coaching conversations and delivering effective feedback to the teammates you support

• Creates a people-first culture where teammates thrive

• Understands and executes HR and people management essentials

• Conducts talent assessment ceremonies of Product Management competencies, skillsets and profiles

• Ensures there is alignment across the greater Product organization guiding teammates in their functional area and helping them grow in the practice of Product Management

• Advocates for and actively participates in the Product Community of Practice

• Recruits, interviews and aids in the selection of top talent

• Oversees interns, development programs and special assignments as required

• Attract, develop, and retain top product talent by creating clear growth paths and expanding scope opportunities across Commerce/Trust over time

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

Form Strategy & Prioritize Work

• Defines the product strategy in support of the vision across a group of products within a given portfolio

• Builds the roadmap, collaboratively with product managers and stakeholders, based on goals for the portfolio

• Uses decision support tools to weigh the competing factors and objectives the product teams you support

• Communicates the roadmap strategy to the relevant the relevant leadership, teammates and stakeholders

• Effectively explains ‘why’ work was prioritized for executive-level consumption

• Establish explicit portfolio guardrails and decision frameworks for friction vs. risk (e.g., step-up authentication, order holds, manual review thresholds)

Identify Opportunities

• Uses data to discover customer pain points across the group of product teams you support aiding in the development of their roadmap outcomes and strategies

• Identifies patterns in data and builds expanded research models in partnership with Product Design

• Identifies the right problems and prioritizes for the best business outcomes within your group of products

• Sets the long-term product vision across the group of products you support

• Partner with Analytics/Data Science to evolve from rules-driven controls to data/ML-informed decisioning where appropriate, while maintaining explainability and audit readiness

Form & Track KPIs/Metrics

• Uses goal framework tools to set metrics and product outcomes with the product managers you support

• Builds product objectives and goals in collaboration with key stakeholders and partners

• Gathers data and conducts research to identify Product ROI

• Measures adoption, usage data and business impact of launches to prove ROI

• Builds product objectives and goals in collaboration with key stakeholders

• Drives accountability – facilitates data-driven ROI ceremonies with cross-functional teams and stakeholders within a portfolio

• Define and operationalize a core set of Payments & Fraud KPIs, such as: authorization rate, checkout conversion, fraud loss rate (bps), chargeback ratio, false positive rate, customer friction (step-ups/declines), and cost-to-accept

• Create a quarterly “trust + conversion” business review that aligns product, finance, risk, and operations on performance and tradeoffs

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Group Product Manager works across the product teams they support within a portfolio. It is necessary to know how to execute on the key services and deliverables when necessary; however, your primary focus in this space is to support and enable your teammates to complete their day-to-day activities.

Deliver Products/Features

• Provides support to identify and mitigate dependencies across cross-functional teams and stakeholders

• Identifies and communicates risks associated with the success of the teams’ roadmaps and deliverables

• Accountable for creating a quarterly commitment plan (who, what and when) including feature prioritization, resource models and trade off decisions

• Ensure resiliency and performance expectations are met for high-availability payment and fraud services (latency, uptime, incident response readiness

• Drive continuous improvement in fraud operations workflow design (review queues, decision SLAs, and feedback loops to models/rules)

What Success Looks Like in 12–18 Months

• Benchmark and determine opportunities to improve authorization rates and/or checkout conversion, without increasing fraud loss

• Determine and action opportunities to improved chargeback ratio, while lowering false positives

• Established a clear payments & fraud platform strategy (build/buy/partner) and delivered the top [3–5] roadmap outcomes tied to business impact

• Implemented portfolio-level KPI transparency (trust dashboard) and a repeatable operating rhythm with executive stakeholders

• Foster a strong, thriving Product team with clear growth paths and improved delivery predictability

QUALIFICATIONS:

Candidates for this Role Should Have:

• 7+ years of experience in Payments and/or Fraud, including ownership of outcomes in a scaled consumer business (retail, marketplace, fintech, or high-volume ecommerce)

• 5+ year of Product Management experiences

• 3+ years of people management and leadership (full time employees, not contractors)

• Advanced knowledge and application of lean product management practices

• Advanced knowledge and application of human-centered design practices

• Advanced application of Scrum and Agile methodologies with application in a Product Model environment

• Experience managing the product lifecycle

• Experience managing a software development lifecycle

• Ability to balance business objectives and customer needs

• Success in defining a cohesive product vision, strategies and roadmap

• Success in defining short- and long-term strategies, visions and launching excellent products

• Can effectively provide decision making as a service to drive alignment on priorities and goals

• Advanced level and application of prioritization frameworks

• Proven ability to influence cross-functional teams and senior leadership without formal authority

• Effective management, facilitation and collaboration skills to drive alignment across organizational peers and complex stakeholder groups

• Ability to cross-functionally organize, motivate and mobilize teams towards working on a common goal

• Expert written and verbal comm skills that result in effective relationship building as well as alignment across stakeholders and other tech partners

• Experience coaching teammates on complex product frameworks, concepts or methodologies

• Previous management experience for a team of product managers

• Experience with managing third party vendors and contract negotiations

• High organizational agility

• Curious attitude and desire to learn

This is a fully remote position.

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VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Targeted Pay Range: $114,300.00 - $190,500.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.