Global Seller Onboarding Manager (West)

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
At Square, we believe every seller deserves an exceptional start to their journey. The Global Seller Onboarding (GSO) team is responsible for the seamless implementation of new sellers across diverse industries. We partner closely with internal teams and trusted third-party contractors to ensure every implementation-whether remote or onsite-sets the foundation for long-term success.
As we evolve our structure to better support our sellers, we're looking for a Regional Implementation Manager to lead our West Region team of Implementation Specialists (ISs). You'll play a critical leadership role in shaping how Square delivers onboarding experiences at scale, managing a high-performing internal team and supporting our broader transition to a regionally split model (East/West).
You will report directly into the temporary GSO team lead, with potential for broader leadership scope as the team structure evolves.
Location Requirement:

• Must reside in the Western half of the U.S., with a preference for candidates based in the Los Angeles or San Francisco Bay Area.

You Will

• Lead a team of Implementation Specialists (ISs) responsible for onboarding and implementing Square sellers across the Western U.S.
• Be a people manager: coaching, mentoring, and enabling your team's professional growth and performance.
• Build an understanding of our products and onboarding process, becoming the expert for your team.
• Work with our third-party (3P) contractor partners to ensure consistency in service quality and client experience.
• Drive operational excellence in onboarding processes-establishing and tracking KPIs, ensuring SLAs are met, and identifying areas for continuous improvement.
• Identify opportunities for and create operational efficiencies through streamlined processes.
• Partner with cross-functional teams (e.g., Sales, Product, Support, and Legal) to resolve implementation challenges and enhance the onboarding journey.
• Champion the transition to a new East/West regional model, clearly communicating the rationale and rollout plan to internal and external stakeholders.
• Be a trusted voice and feedback loop to inform long-term organizational design and leadership planning.
• Promote an environment of trust and collaboration throughout the deal process to enable strong AE and GSO working relationships.
• Act as a change agent in the shift to regionalized onboarding, building team resilience and fostering clarity through evolving roles, workflows, and ownership models.

You Have

• 5+ years of experience in implementation, onboarding, account management, or customer success, specifically in retail, hospitality, or technology implementation environments
• 2+ years of direct people management experience within a high-touch implementation or services environment.
• Strong communication skills, especially when managing distributed teams and coordinating across internal and external stakeholders.
• Operational rigor-comfortable with data, KPIs, process improvement, and scalable documentation.
• Strong judgment and prioritization skills while working in a fast-paced environment.
• Experience managing remote, high-autonomy teams with a strong sense of ownership.
• Ability to travel occasionally for team offsites, seller visits, or partner coordination.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.