Global Reference Sr. Manager

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking an experienced Global Reference Sr. Manager to join our team. This remote U.S.–based role reports to the Director of Client Onboarding.

Position Summary

The Global Reference Sr. Manager will be responsible for developing, managing, and optimizing our client reference program to enhance customer advocacy and support sales initiatives. This role involves identifying suitable clients to serve as references, coordinating reference requests, and ensuring a positive experience for all participants. The Global Reference Sr. Manager will work closely with sales, marketing, and customer success teams to leverage client testimonials and case studies effectively.

Essential Duties & Responsibilities

• Program Development: Assist with managing a formal client reference program that aligns with organizational goals and objectives.
• Client Engagement: Identify, recruit, and maintain relationships with clients willing to serve as references. Ensure their experiences and feedback are accurately captured and utilized.
• Reference Request Coordination: Oversee the process of responding to internal and external reference requests, ensuring timely and relevant responses that highlight client success stories.
• Performance Measurement: Set and track key performance indicators (KPIs) related to the reference program, including response rates, client satisfaction, and impact on sales outcomes.
• Cross-Functional Collaboration: Work closely with sales, marketing, and customer success teams to ensure alignment on reference needs and to maximize the value derived from client input. Collaborate with the marketing and advocacy teams to leverage client references in case studies, press releases, webinars, events, and other marketing collateral.
• Feedback and Improvement: Collect and analyze feedback from clients and internal stakeholders to continuously improve the reference program and processes.
• Training and Support: Provide training and support to internal teams on best practices for engaging with clients and utilizing reference materials effectively.
• Promote Reference Successes Internally: Regularly share program wins, new reference additions, and success stories with the broader organization to increase awareness and participation.

Experience & Skills

• 5+ years’ experience with proven experience in customer relationship management, customer success, or a related role.
• Strong communication and interpersonal skills, with a focus on building and maintaining client relationships.
• Proficiency in CRM software and data analysis tools especially Salesforce.
• Knowledge of sales and marketing practices related to client references and advocacy.
• Customer Focus: Demonstrates a strong commitment to understanding and meeting client needs.
• Effective Communication: Ability to convey information clearly and effectively to diverse audiences.
• Executive Engagement: Demonstrated ability to interact with sales management and executive-level client contacts is key.
• Initiative: Proactive in identifying opportunities for program improvement and client engagement.  Self-managed, quick learner that can work independently.
• Team Collaboration: Works effectively as part of a cross-functional team to achieve common goals.
• Resilience and Adaptability: Ability to navigate challenges and adapt to changing circumstances in a fast-paced environment. 
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.

Education

Bachelor’s degree in business, marketing, communications, or a related field preferred.

Location

Remote - U.S.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 120k - 150k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.