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Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.
At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.
We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
At Mitek, our people are our superpower. The Global People Operations Generalist is a pivotal extension of our People team, playing a central role in delivering a seamless and impactful employee experience. This individual will collaborate closely with colleagues across the organization to support execution and continuously enhance our employee lifecycle programs, benefits, engagement initiatives, and compliance processes. You’ll be a connector and a culture champion helping us build a positive, inclusive, and high-performing workplace across the globe.
Location Preference: This is a fully remote position supporting global employees. While candidates from other locations are welcome to apply, preference will be given to those based on the East Coast of the United States or in the United Kingdom.
What You Will Do (Essential Responsibilities):
- Support global onboarding and offboarding processes inclusive of initial outreach, first day onboarding meetings, delivery of materials, and iterative improvements based on feedback
- Maintain employee lifecycle data in HRMS system (Dayforce) ensuring accuracy supporting reporting, dashboards and audits
- Coordinate employee engagement and culture initiatives, including recognition programs, pulse surveys, and driving both local and virtual events, contributing to our connected workplace
- Support leave tracking and ensure accurate, timely communication of any changes to payroll each month to maintain up-to-date compensation records
- Administer global benefits programs across the US, UK, Spain, and Mexico, including new hire enrollments, termination, changes, and invoice reconciliation
- Provide first-level employee relations guidance; partner with People Partners to ensure regional policy alignment and legal compliance.
- Support audits (internal/external), policy updates, and documentation compliance across employment regulations
- Support compensation processes (merit, bonus reviews) and contribute to salary benchmarking and people analytics reporting
- Provide immigration support including coordination with external immigration partners for visa processing and relocation logistics
Who You Are (Personal Attributes):
- Curious, proactive, and adaptable, you enjoy solving problems and improving experiences
- Highly organized with a detail-oriented approach to data and documentation integrity and process management
- Collaborative and strong communicator capable of partnering with teams working across time zones and cultures
- Energized by operational excellence and passionate about making HR human centric
What You'll Need (Required Knowledge, Skills & Abilities):
- BS in human resources, business or related field or the equivalent experience
- 5+ years of progressive human resources experience, ideally in a generalist capacity in a global, technology environment
- Demonstrated experience in benefits administration, compliance, and employee lifecycle support
- Experience leveraging people analytics to enhance decision making
- Technical proficiency in HRMS systems, MS office suite and use of social media and AI technologies
- Detail-oriented with a high level of data accuracy and documentation integrity
- Excellent communication skills
- Professional certification appreciated (CIPD, PHR or SHRM-CP)
- Proficiency in Spanish desired but not required
Why Mitek?
At Mitek, we’re redefining the future of identity verification and we believe it all starts with our people. As a member of our People team, you’ll be part of a purpose-driven community that values collaboration, transparency, and innovation. This role offers the opportunity to contribute to a culture of belonging and to help shape a global employee experience that empowers people to thrive.
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
Benefit offerings – may vary based on geographic location
Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
Financial future: retirement/pension plan contributions, MTK stock plan participation
Income protection: life event & disability coverage
Paid time off: generous annual leave, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
