Sr. Global Payroll Operations Manager - Americas

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
This leader will be responsible for managing a team of payroll associates based in Costa Rica, ensuring accurate and timely payroll processing in partnership with payroll outsourcing service provider and local country HR teams.
The Payroll Operations Manager will serve as the primary point of contact for payroll escalations, compliance, and process improvements while ensuring adherence to company policies and local regulatory requirements.
This role ensures seamless communication, process alignment, and issue resolution while supporting the implementation of standardized Payroll processes.

What You'll Bring:

• 7 plus years of experience in payroll management, with at least 3 years in a leadership role.
• Experience managing payroll for multiple countries in the Americas
• Strong knowledge of payroll laws and regulations in the Americas.
• Prior experience managing a team, preferably in an offshore model.
• Experience working in a shared services or global payroll environment preferred.
• Experience working with ADP payroll platforms and HRIS systems (e.g., ADP, Workday).
• Payroll certifications such as CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner).
• Bachelor’s degree in accounting, Finance, Business Administration, or related field.

Skills and Competencies:

• ADP, workday and UKG experience preferred.
• Excellent leadership, communication, and analytical skills.
• Strong analytical skills, attention to detail, and problem-solving ability.
• Proficiency in Microsoft Excel.

• Spanish language skills (preferred but not required).

Impact You'll Make:

Payroll Processing & Oversight

• Oversee full-cycle payroll processing for multiple countries in the Americas (U.S., Canada, Costa Rica, etc.) in partnership with payroll outsourcing service provider  to ensure timely and accurate payroll for all employees.
• Ensure timely and accurate payroll execution, including earnings, deductions, benefits, and tax withholdings.
• Partner with local HR teams to ensure compliance with country-specific payroll regulations and company policies.
• Collaborate with HR, Finance, and other departments to ensure seamless payroll operations. Address and resolve payroll-related issues.
• Review and approve payroll reports, reconciliations, and adjustments before submission.

Team Management & Leadership

• Lead and mentor a team of payroll associates based in Costa Rica, ensuring high performance and professional development.
• Provide regular feedback, coaching, and support to enhance payroll accuracy and efficiency.
• Act as the key escalation point for payroll-related issues and inquiries.

Compliance & Reporting

• Partner with local and global business partners and payroll outsourcing service providers on creating and executing monthly metrics tracking the health of payroll operations.
• Ensure compliance with all local, state, and federal payroll regulations. Stay updated on changes in payroll laws and regulations.
• Collaborate with Finance, HR, and Legal teams to address compliance and audit-related requirements.
• Maintain accurate payroll records and provide necessary reports to internal stakeholders and external auditors.
• Conduct regular audits to ensure payroll accuracy and compliance. Implement and maintain strong internal controls.
• Prepare and analyze payroll reports. Provide insights and recommendations to senior management.

Process Improvement

• Identify and implement process improvements to enhance payroll efficiency and accuracy. Drive automation and standardization of payroll processes.
• Partner with ADP and internal teams to optimize payroll workflows, reporting, and system integration.
• Drive standardization and best practices across all payroll operations.

Vendor Management

• Manage relationships with payroll outsourcing service providers. Ensure service level agreements are met.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Sr Manager, Payroll