Global Payments Quality Manager

Job Description
Are you looking to join a team where you can leverage your managerial and high-level communication skills? We have an exciting opportunity to help expand your knowledge, skills, and abilities. You have found the right team!
As a Global Payments Quality Manager within the Cross-Functional team, you will be responsible for managing a team of Analysts responsible for testing, and analyzing processes, data, and completed work across supported team and products. You will monitor day-to-day quality assurance reviews, participate in cross functional calibration meetings, provide guidance, and work collaboratively with stakeholders to ensure performance is monitored, communicated, and implemented in accordance with controls and Standard Operation Procedures (SOPs). You will analyze results to identify trends and work with business partners to drive solutions to issues. You must have robust leadership and analytical skills, the ability to manage time and a willingness to tackle new and difficult challenges. In addition, you should have some level of understanding of banking systems, and experience working on small projects and driving automation.
Job responsibilities

• Lead and develop a team of analysts, across locations, to meet quality, business, personal goals, and manage performance
• Manage and maintain resources for the quality program across multiple products
• Create and implement quality strategies as part of the leadership team
• Lead and participate in automation effort and small projects
• Participate in and provide operational quality support for audits and control testing
• Review quality data to identify trends and partner with business leaders to improve quality
• Design, implement, and manage quality assurance programs
• Collaborate with quality leaders to continually enhance and mature the quality program
• Support root cause and corrective action analysis, planning, and verification
• Proactively review charters, procedures and processes for updates and enhancements
• Identify gaps and compile data, trending results, and present quality assurance metrics results and potential recommendations to leadership

Required qualifications, skills, and capabilities

• 5-7 years' experience in Financial Services, Risk Management, or Wholesale Payments with a bachelor's degree or equivalent experience is required
• Extensive knowledge of quality management best practices, root cause and corrective action, and defect elimination
• Excellent verbal and written communication skills and ability to adapt style to the appropriate audience
• High-level communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
• Robust interpersonal skills and ability to collaborate with key stakeholders
• Self-motivated, strategic, and results oriented, with a focus on problem resolution
• Ability to manage expectations, deliver results and effectively communicate outcomes
• Experience with automation tools such as Alteryx, UI Path, Large Language Models (LLM), etc
• Demonstrates leadership skills and flexibility in a fast-paced environment
• Independent decision making and critical thinking skills
• Advanced Microsoft Office skills including Excel, PowerPoint, and Word

This position is not eligible for H-1B Visa or sponsorship
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.