Global Customer Manager

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for more than 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

For over 40 years, we have partnered and seen rapid growth with some of the finest automobile brands in the world to create unique sound solutions for our customers on the road. With a meticulous blend of hardware and software design, we can deliver a magical listening experience in the car with more of the sound you want—your music, your phone calls—and reduce the sounds you don’t want, like engine and road noise.

Job Description

We exist to invent, advancing science and art, to deliver transformative experiences. If you share our passion and want to shape the future of automotive audio, we invite you to join us as a Global Customer Manager (GCM) to work in our Automotive System Division (ASD) in our Troy, MI office.
Why Bose?

• Purpose-Driven Innovation: We’re dedicated to making every listening experience extraordinary. You’ll work with teams who challenge convention and push boundaries to deliver breakthrough solutions.
• Tenacity in Action: At Bose, we never settle. Our teams persevere through challenges, adapt to rapid change, and continuously strive for excellence—no matter how complex the problem or ambitious the goal.
• Integrity and Excellence: We hold ourselves to the highest standards—acting with honesty, transparency, and respect in every interaction.

Your Impact
As a Global Customer Manager, you will:

• Own and nurture OEM customer partnerships across every stage of the customer and project lifecycle.
• Drive strategic growth and ensure the continued success of existing business by developing and executing strategies that deliver on current year key account metrics, while shaping the long-range sales plan through integrated product and pricing strategies that reflect customer needs and market opportunities.
• Lead and inspire cross-functional teams—from Technical Sales to Engineering and Marketing—to deliver innovative solutions and drive business results.
• Identify new opportunities and create engagement plans (site visits, demonstrations, tech shows, strategy and innovation sessions) that foster advocacy and loyalty across multiple levels of the customer. 
• Lead negotiations relating to contract terms and conditions, upholding Bose’s commitment to quality and integrity while owning our future as a fiercely independent company.
• Represent Bose’s expertise and vision at high-level customer meetings and strategic events, embodying our values of excellence and partnership.
• Analyze market trends and competitor activities to inform strategy, pricing, and maintain our competitive edge.
• Mentor and coach teams on customer culture, expectations, and best practices, fostering a collaborative and growth-oriented environment.
   

What You Bring

• Bachelor’s degree in Engineering, Business Administration, or equivalent experience; MBA preferred.
• 7+ years of progressive experience in customer management, account planning, product planning, sales, business development, strategic marketing, or engineering.
• Proven leadership of account managers and cross-functional teams.
• Deep expertise in automotive electronics, software-based systems, and audio technologies; experience with automotive OEMs, Tier 1 suppliers, or infotainment/audio providers is highly valued.
• Exceptional negotiation, relationship-building, and client management skills.
• Strategic mindset, resilience, and a passion for challenging the status quo to drive business growth.
• Strong focus on metrics, data, and financial results.

Travel:

• Weekly visits to local customer sites
• 3-6 trips per year to visit Bose HQ, other Bose offices, auto shows, trade shows, regional customer sites, etc.

Reporting:

Position will report to the North American Sales Director.

At Bose, we’re united by our love of sound and our commitment to making a difference. If you’re ready to lead with purpose, innovate fearlessly, and demonstrate tenacity in every challenge, we want to hear from you.
 

#LM1

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Bloomfield Hills, Michigan is: $168,500-$231,725.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.