Global Communications Lead

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

We are seeking a talented, self-driven, collaborative, and highly motivated candidate with a proven background in integrated marketing and stakeholder management. Ideally, you are a data-driven marketer who brings fresh ideas, strategic focus, and a commitment to excellence every day.

Role Summary

The Global Communications Lead is responsible for shaping and delivering CBTS’s internal and external communications strategy to drive consistent messaging across all channels, strengthen employee engagement, and elevate CBTS’s reputation in the market. This leader will serve as the strategic center of excellence for communications, guiding narrative development, executive visibility, analyst relations, and cross-functional alignment across the organization.

Key Responsibilities

Communications Leadership

• Lead the Communications, including internal communications, PR, AR, and executive visibility programs.
• Develop and maintain CBTS’s global narrative and communications strategy across all channels.
• Partner closely with all marketing functions and HR to ensure message consistency and alignment.

Internal Communications

• Partner with HR and executive leadership to manage internal messaging, including All-Hands planning, employee communications, and leadership updates.
• Build programs that enhance employee engagement and reinforce organizational culture and core values.

External Communications & Reputation Management

• Identify and secure media opportunities, industry recognition, rankings, awards, analyst reports, and event placements that elevate CBTS’s market profile.
• Build and nurture relationships with media, analysts, industry influencers, and partners to enhance CBTS visibility.

Cross-Functional Collaboration

• Work with business leaders, product teams, and marketing to identify strategic communications opportunities across all major lines of business.
• Ensure unified messaging across digital, campaigns, sales enablement, employer brand, and customer-facing channels.

Governance & Measurement

• Set communications KPIs and reporting frameworks.
• Oversee the communications budget and ensure effective investment in PR, AR, and internal communications programs.

Analyst Relations

• Lead analyst engagement strategy, ensuring alignment to CBTS positioning, product strategy, and long-term business goals.
• Manage development of AR materials, briefings, and strategic programs.

Team Management

·       Manage team members, provide clear direction, set expectations, and ensure each team member is positioned to succeed through coaching, feedback, and accountability.

Key Collaboration Partners

• Marketing Leadership & Team Members
• Campaign Managers
• HR
• Executive Leadership Team
• Product, Sales & Partner Teams
• Corporate Strategy
• External PR / AR Agencies

Stakeholders

• Executive Leadership Team
• HR Leadership
• Marketing Team
• Product & Sales Leaders
• Partner Teams
• External Media & Analysts

Required Skills & Core Capabilities

• Strong strategic communications leadership, including narrative development and message architecture.
• Executive communications and storytelling expertise.
• Experience managing PR, media relations, and analyst relations.
• Ability to translate complex topics into clear, compelling narratives.
• Strong cross-functional leadership and stakeholder alignment skills.
• Exceptional project management and ability to manage multiple, time-sensitive initiatives.
• Data-driven mindset with experience creating KPIs and performance dashboards.

Tools & Platforms Familiarity

• Project management tools
• Reporting dashboards
• Campaign and communications templates
• Content planning platforms
• Meltwater or comparable media monitoring tools
• Analyst relations platforms
• Corporate intranet tools (Connect)

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.