Lead the design and delivery of customer experience solutions, mentor technical team members, and ensure quality delivery of projects.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Routing solutions
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
- Genesys eServices
Desired Experience
- Genesys iWD
- Genesys Workforce Management
- Genesys Desktop (iWS, WDE and WWE)
- Genesys Interaction Recording
- Genesys Rules System
- PBX to Genesys SIP Migration
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Top Skills
.Net
Genesys Desktop
Genesys Eservices
Genesys Interaction Recording
Genesys Iwd
Genesys Reporting
Genesys Routing Solutions
Genesys Rules System
Genesys Sip Server
Genesys Voice Portal
Genesys Workforce Management
J2Ee
Pbx To Genesys Sip Migration
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