General Manager (Sur La Table) - Natick, MA

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.  

Key Responsibilities

Leadership & Team Development

·        Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.

·        Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture

·        Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Customer Experience & Brand Representation

·        Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed.

·        Ensure exceptional customer experience by leading a customer-focused culture.

·        Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution.

·        Address customer concerns and resolve issues to maintain satisfaction and loyalty.

Sales & Business Performance

·        Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.

·        Analyze key performance metrics daily and leverage insights to optimize store performance.

·        Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement.

Operations & Compliance

·        Oversee daily store operations, ensuring compliance with company policies and procedures.

·        Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

·        Ensure store safety and cleanliness, addressing any maintenance needs promptly.

·        Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.

·        Adhere to applicable wage and hour laws.  Accurately records time worked according to SLT Policy

·        Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

·        Ability to communicate verbally and work cooperatively with associates and customers

·        Ability to remain standing for up to 5 hours at a time

·        Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

·        Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

·        Ability to lift and/or move merchandise weighing up to 50 lbs.

·        Ability to ascend/descend ladders to retrieve and/or move merchandise

·        Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

·        Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays

·        Regular and predictable attendance

Qualifications & Experience

·        3+ years of retail management experience, preferably in a specialty or culinary retail environment.

·        Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

·        Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

·        Excellent communication, problem-solving, and decision-making abilities.

·        Passion for community engagement and providing exceptional customer experiences.

·        Proficiency in Microsoft Office and retail management systems preferred

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].