Functional Training Design Manager

Category/Area of Expertise:Training & Continuous Improvement
Job Requisition:446180_external_USA-MA-Quincy
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Services (5120887)
ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
The Manager I, Training is responsible for leading the design, development, and delivery of training programs that support ADUSA Procurement-including Services, In Stock (Logistics), and Procurement Governance (including ADvantage). This role partners closely with Business Process teams, cross-functional stakeholders, and subject matter experts to ensure effective training, clear Standard Operating Procedures (SOPs), and accessible learning resources across the organization.
The Manager oversees trainee and facilitator support, manages training schedules and logistics, and ensures consistent execution across platforms and audiences. As a key innovator, this role shapes the strategy and methodology for knowledge sharing within the Supply Chain, driving continuous improvement and performance through scalable, high-impact training solutions.
***Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME
Essential job functions:

• Develops overall training programs/curriculums in alignment with organizational needs and priorities, and obtains buy-in from key stakeholders.

• Regularly interfaces with stakeholders at the associate, manager, and director+ level within all functional Supply Chain teams and groups as needed to develop and execute training needs

• Develops clear plan and approach for creation and maintenance of training-related materials and resources, including selection of appropriate mediums and vehicles for dissemination.

• Partners with Business Process to create and maintain Standard Operating Procedures as processes are developed or changed.

• Ensures cross-functional alignment and adherance to all training programs developed.

• Upholds standards for all training-related materials, including training aids, guides, toolkits, handbooks, etc., ensuring complex concepts are translated into easily understandable language for end users.

• Oversees knowledge management databases to ensure current and accurate training-related materials and resources are readily available to all end users.

• Coordinates and hosts training sessions for both new and existing Supply Chain associates as needed.

• Tracks, monitors, and reports on progress against plans and opportunities.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in Instructional Design, Organizational Development, Supply Chain, Business Administration, or a related field (or equivalent experience)
• 5-7 years of experience in learning and development, instructional design, or training, with at least 2 years in a leadership or people management role
• Demonstrated ability to lead and develop a team, delegate responsibilities, and drive performance toward learning and development goals
• Advanced knowledge of adult learning theories, instructional design models (e.g., ADDIE, SAM), and modern training methodologies
• Experience designing and executing large-scale training programs across functional areas, preferably in Supply Chain or Operations
• Proven ability to collaborate and influence across all levels of the organization, including associates, managers, directors, and cross-functional partners
• Strong project and program management skills with the ability to prioritize and manage multiple initiatives in a fast-paced environment
• High level of comfort withknowledge management systems, learning management systems (LMS), and content authoring tools (e.g., Articulate, Captivate, Rise, etc.)
• Ability to translate complex operational processes and systems into clear, engaging, and accessible learning content
• Working knowledge of Supply Chain processes, including inventory management, SOP development, and process optimization
• Excellent written and verbal communication skills, with a strong focus on clarity, consistency, and learner engagement

Preferred:

• Professional certification in instructional design, project management, or organizational development (e.g., CPLP, PMP)
• Experience supporting enterprise-wide learning initiatives or large-scale organizational change
• Familiarity with Lean, Six Sigma, or other process improvement methodologies

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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.