Supervise front desk operations, train and support front office staff, resolve guest concerns, manage check-in and check-out, maintain reservation and billing records, coordinate with hotel departments, ensure policy compliance, and prepare operational reports. The role requires strong leadership, communication, guest-service, and front desk software skills, with flexibility for PM shifts, weekends, and holidays.
The Front Desk Supervisor at The Verve Hotel - Boston Natick plays a key role in ensuring smooth and efficient front desk operations, providing exceptional guest service and supporting the front office team. This position requires a proactive leader who can manage daily activities, resolve guest concerns, and maintain a welcoming atmosphere for both guests and staff.
Responsibilities- Supervise and coordinate front desk activities to ensure seamless service and operations.
- Provide training, guidance, and support to front office staff to uphold high standards of guest service.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Maintain accurate records of guest information, reservations, and billing.
- Coordinate with housekeeping, maintenance, and other departments to address guest needs and requests.
- Manage check-in and check-out procedures efficiently to maximize guest satisfaction and minimize wait times.
- Ensure compliance with hotel policies, procedures, and safety regulations.
- Assist in preparing reports related to front office activities.
- Minimum of (1) year of supervisory role experience preferred.
- Minimum of (2) years hotel/resort experience preferred.
- Strong leadership and interpersonal skills.
- Excellent communication abilities and a professional demeanor.
- Proficient with front desk software and Microsoft Office Suite.
- Flexibility to work PM shifts including weekends and holidays.
- $19.75-$19.75 hourly, paid bi-weekly.
- Opportunity to work in a vibrant and growing hospitality environment.
- Employee discounts and perks.
- Supportive team atmosphere focused on professional development.
- Medical, Dental & Vision Insurance.
- Optional Supplemental Insurance.
- 401(k) retirement plan.
- Vacation and Personal time.
- Free employee lunch.
- Free on-site parking.
The Verve Hotel - Boston Natick is a premier hospitality destination located in Natick, MA. Dedicated to delivering exceptional service and creating welcoming experiences, we pride ourselves on our commitment to guests and employees alike. Join our team to be part of an exciting, dynamic environment where your contributions make a real difference.
We are an Equal Opportunity Employer.
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